Hostal Roma - Cibeles

Wouldn’t give me a refund on a stay I didn’t even take

as you know june in Mexico city is pretty hot and the hostel does not even have fan , i was not expecting much, but the whole time i was there , i could not even sleep. Besides the restroom is dirty, publi shower room has cold and sporadic hot water, so be prepared because you wont get hot water easily!!. the bathroom floor is filthy as hell, with some flooding issue not taken care of properly, and it looks lile it has been that way FOR A VERY LONG LONG TIME. i would not recommend nor would go back there ever. Long story short, pretty bad place to stay in a relatively nice neighborhood, Period...!!!

The establishment provided me with a towel with more holes than fabric. When I requested an exchange, the front desk lady told me in a very rude manner that "all towels were in that shape", I once again had to request an exchange and she very dismissive gave me an old grimmy Disney Princess towel emphasizing that she wouldn't exchange any other towels and that was going to be mine until the end of my stay. The bathrooms are not clean at all, there was excess hair in the drain and it wouldn't allow the water to evacuate. The room itself was adequate for the price but everything else made the experience regrettable.