Hilton Mexico City Airport

Hilton Mexico City Airport Reviews

Hilton Mexico City Airport

International Mexico City Airport, Mexico City, Federal District, 15260, MexicoView hotel details
Hilton Mexico City Airport
Hilton Mexico City AirportHilton Mexico City AirportHilton Mexico City Airport
Check available rooms for your travel dates
We Price Match

Guest Reviews of Hilton Mexico City Airport

8.6/10
Very good
156 review
Verified reviews
Location9.0
Amenities8.1
Service8.6
Cleanliness8.8
Filter by:
Sort by:
All reviews(156)
Positive reviews(144)
Reviews with photos/video(24)
Easy to get around(26)
Close to airport(24)
Convenient location(24)
Friendly host(13)
Awesome stay(12)
Clean and tidy(11)
Average sound insulation(6)
Classy environment(5)
Negative reviews(12)
Guest User
Queen Room
Stayed in Nov 2025
Business traveler
4 review
9.0/10
Great
Posted on Dec 11, 2025
Hotel is within the airport. Very convenient for early morning departure. But seems to be lacking in sign board to easily locate the hotel. Comfy bed and pillows are the best part of my stay in this hotel.
Response from Property: Dear Guest,Thank you for sharing your feedback. We are pleased to know that our location within the airport contributed to making your stay comfortable and convenient, especially for an early departure.We are delighted that you found the bed and pillows so comfortable. Your note about wayfinding is appreciated, and our team values insights that help us align the arrival experience with our standards.We look forward to welcoming you back for another restful and seamless stay.Best regards. Gisela Rodriguez - Guest Relations Manager.
Guest User
Queen Room
Stayed in Oct 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 2, 2025
It was so nice to be able to be so close to my gate when I was just traveling through the airport and had a long layover. Once you walk through those doors you wouldn’t even know you were in an airport. It was quiet and very clean.
Response from Property: Dear Guest,Thank you for sharing your experience. We are delighted that you found the environment quiet and impeccably clean.We are pleased to know that our location within the airport contributed to making your stay comfortable and convenient, especially during a long layover. It is wonderful to hear that stepping inside felt like a calm retreat away from the terminal.We appreciate your kind words and look forward to welcoming you again on your next journey.Kind regards. Gisela Rodriguez - Guest Relations Manager.
Guest User
King Room
Stayed in Jan 2026
Solo traveler
31 review
10/10
Outstanding
Posted on Feb 17, 2026
Great hotel to stay at if you arrive late in Mexico City. Service was welcoming and friendly. Very nice room with great insulation, so I didn't really hear all the construction going on at the airport. Very pricey, but worth it if your other hotel in the city doesn't have a shuttle service to pick you up late at night at the airport.
Response from Property: Dear Guest,Thank you for sharing your experience. We are delighted to know our welcoming service and comfortable, well-insulated rooms helped you enjoy a peaceful stay after a late arrival.We appreciate your perspective on value and are pleased that the convenience and quiet accommodations met your needs. Providing a restful, stress-free stopover aligns with our commitment to guest comfort.We look forward to welcoming you again on your next trip.Sincerely, Gisela Rodríguez - Guest Relations Manager.
Guest User
Queen Room
Stayed in Jan 2026
Couple
2 review
9.5/10
Amazing
Posted on Feb 17, 2026
Location was right next to international departure hall at T1. Room was spacious and clean. Staff was nice and only made one mistake by arranged us a room who was occupied already.
Response from Property: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that our setting inside the airport made your visit smooth and convenient, and that you found your room spacious and well kept.We appreciate your kind words about our team. We regret the room assignment mix-up and understand the inconvenience this can cause, as our goal is to ensure a seamless arrival for every guest.It would be our pleasure to welcome you back and provide an even more polished stay.Sinceerely, Gisela Rodríguez - Guest Relations Manager.
Echo��Yuan
King Room
Stayed in Jan 2026
Business traveler
5 review
5.0/10
Posted on Feb 9, 2026
Avoid room 407! It's super noisy! There's a constant machine humming sound from upstairs. However, the hotel is indeed very close to the airport, just a 5-10 minute walk to the check-in counter.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your experience and mentioning the hotel's convenient location near the airport. We value every guest's experience and understand that you may not have enjoyed the tranquility you desired during your stay due to the airport renovations.Our team is committed to providing comfortable and attentive service, hoping that every visit is relaxing and enjoyable. We look forward to welcoming you back in the near future.Sincerely, Gisela Rodríguez - Guest Relations Manager.
Anonymous User
King Room
Stayed in Jan 2026
Family
5 review
7.5/10
Posted on Feb 10, 2026
This was my second stay at this hotel, and unfortunately, this time the experience wasn't as good. While my family member was showering, the sliding glass door suddenly fell off and shattered. Luckily, no one was hurt, but it really scared them, and we didn't sleep well that night. On the bright side, the hotel's service was excellent; they immediately helped us switch to another room.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your recent experience. We sincerely regret that this experience did not meet your expectations and understand that such a situation can affect your rest and mood. Thank you for your positive feedback on our service. Our team is always committed to providing a safe and secure accommodation environment with prompt and attentive care. Your feedback is very important to us in maintaining our high-quality service standards. We look forward to welcoming you back in the near future, where we can provide you with an even more comfortable and thoughtful stay. Sincerely, Gisela Rodríguez - Guest Relations Manager
Guest User
Two Double Room
Stayed in Dec 2025
Family
15 review
10/10
Outstanding
Posted on Feb 12, 2026
The hotel is in a good location, is not cheap but is worth it if you just want to take a good rest
Response from Property: Dear guest, Thank you for sharing your feedback with us. We’re glad to know that our convenient location made your stay easier and that you were able to get the good rest you were looking for. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit.Sincerely, Gisela Rodríguez - Guest Relations Manager.
Guest User
Two Double Room
Stayed in Dec 2025
Family
7 review
10/10
Outstanding
Posted on Feb 10, 2026
What a great surprise, the room hotel was extra big, very clean, with all the supplies necessaries, and the food was excelent, great flavor and big enogh.
Response from Property: Dear guest,Thank you for sharing such a wonderful review.We are delighted to know you enjoyed the spacious, immaculate room and found everything you needed during your stay. It is also a pleasure to hear that the food impressed you with both flavor and generous portions.Your kind words reflect the experience we strive to deliver for our guests. We appreciate your feedback and look forward to welcoming you again soon.Regards. Gisela Rodriguez - Guest Relations Manager.
Laura Cortes
King Room
Stayed in Dec 2025
Business traveler
19 review
8.0/10
Very good
Posted on Jan 10, 2026
The hotel is great but it as a drain smell, It seems it is because it is an old hotel, but the rest is quite good, if no a lot of time and need to stay at the airport I recommend
Response from Property: Dear Ms. Cortes, Thank you for sharing your feedback and for recommending our hotel for convenient airport stays. We are delighted to know you found many aspects of your visit to be positive.We are sorry for the inconvenience you encountered with an unpleasant odor. Your comments have been relayed to our team, who are addressing it promptly, including the use of our odor neutralizer, to help maintain a fresh and comfortable environment for all guests.We appreciate your perspective on the hotel’s character and value your understanding. We hope to have the opportunity to welcome you again for a smoother and fully enjoyable stay.Sincerely, Gisela Rodriguez - Guest Relations Manager
M852
King Room
Stayed in Oct 2025
Business traveler
4 review
9.5/10
Amazing
Posted on Dec 1, 2025
Convenient location with good sized rooms and comfortable bed. Very close to airport food court. Good for a few hours sleep before connecting flight.
Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you found the rooms spacious and the bed comfortable.It is wonderful to know our setting inside the airport made your stay both convenient and restful, especially with the nearby food court. Your comments reaffirm our focus on offering a seamless experience for guests in transit.We appreciate you choosing us for your short stay and look forward to welcoming you again.Best regards, Gisela Rodriguez. Guest Relations Manager.
Gioia媽
Queen Room
Stayed in Oct 2025
Business traveler
8 review
10/10
Outstanding
Posted on Dec 3, 2025
There are close to departure terminal, walking distance be there. Room clean and tidy, very suitable for transit flight passenger.
Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted that you found the room clean and well kept, and that it suited your transit needs.We are also pleased to know that our location within the airport contributed to making your stay comfortable and convenient, with an easy walk to the terminals. Your comments reflect the experience we strive to provide for travelers on the go.We appreciate your visit and look forward to welcoming you again soon.Sincerely, Gisela Rodriguez - Guest Relations Manager.
fapp7
Queen Room
Stayed in Aug 2025
Solo traveler
35 review
8.5/10
Very good
Posted on Oct 7, 2025
To get to the hotel in T1 you need to go to gate 8 and go up the escalator. Although it says Radisson (or other hotel chain) it actually takes you to this hotel. By the time I arrived to Mexico City, the internal transfer train from T2 to T1 wasn't working (it is currently under maintenance). I am not sure if the hotel has a shuttle bus but at the airport they indicated me to take the "red bus"; it charges 25MXN per person but then I learned there was another bus next to it that takes you for free to T1. The room itself was fine, although it had certain Indian smell, not sure if from previous guest or the lotion they have by the sink. I spent only one night there due to late arrival and early next day flight. Although I checked out very early, they managed to prepare the breakfast for me. The chicken sandwich was a blessing in my next flight. 2 things that were not so great: One of the 2 elevators to get to the lobby from the airport were not working properly, aways getting stuck at the lobby floor. In the room, the curtain was not closing entirely, and the bright white light of the airport was easily entering in the room (I am not sensitive to light to sleep but some people may). I would recommend this hotel if you were just sleeping over for the night. There is nothing touristic around, but the airport offers you plenty of food options nearby the hotel.
Response from Property: Dear Guest,Your detailed feedback about your experience at our hotel is truly appreciated. It's wonderful to hear that despite some inconveniences, your stay was generally comfortable and that our staff could provide an early breakfast for you, which you enjoyed.Regarding your observations about the transport and the room, we're sorry to hear about these issues. We understand that navigating in a new location can be challenging at times, and having a pleasant room to rest in is vital. It's also great to know that you would recommend us for overnight stays. While our location might not be ideal for sightseeing, we indeed aim to provide a comfortable stopover for travelers like yourself with convenient airport proximity and food options.We look forward to welcoming you back the next time you need a restful place to stay in the city. Best regards.Gisela Rodriguez. Guest Relations.
Kristine Togonon
Two Double Room
Stayed in Aug 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 1, 2025
Located just inside the Benito Juarez Airport, very convenient for guests with a connecting flight.
Response from Property: Hello Kristine,Thank you for your comment. We're glad to hear that our location inside Benito Juárez Airport was convenient for you, especially for those with connecting flights. We look forward to welcoming you again soon and continuing to be part of your travels!Sincerely, Gisela Rodriguez - Guest Relations.
Guest User
Two Double Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 17, 2025
Was very convenient for us to have our reservations at the hotel in the aeropuerto
Response from Property: Dear guest. Thank you for staying at Hilton Mexico City Airport, and for taking a moment to share your feedback with us. For us, it has been a pleasure to host you, and we will be more than happy to welcome your back. Best Regards. Gisela Rodriguez - Guest Relations.
Guest User
Two Double Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Aug 1, 2025
If you have a long waiting time at this airport, this hotel has the best location and accommodations ever
Response from Property: Dear Claudia,It's wonderful to hear that our hotel's location and accommodations served you well during your long wait at the airport. It is our constant endeavor to provide our guests with the best possible experience. We hope to see you again and continue to meet your expectations. Safe travels!Best regards.Gisela Rodriguez - Guest Relations.