Iberostar Waves Miami Beach

First and foremost, the conclusion: Avoid this place! Avoid this place! Avoid this place! Absolutely avoid this place. It's the most outrageous hotel I've ever stayed in in the US. It cost almost $2000 a night, but felt worse than a slum. 1. The room was incredibly dark. There was only a small strip light in the hallway, making it extremely dim at night. You could barely see anything and had to use a flashlight. There were very few electrical outlets in the room; there was only one by the bed, and none anywhere else. You had to search under the table, but that area was covered in dust and no one seemed to bother cleaning it. 2. The biggest problem: no hot water. I changed rooms twice, and it was still no hot water. They called it "environmentally friendly." Please, I paid $8000 for four days and didn't even get hot water. What was the point of coming here? The hot water in the room was only around 35 degrees Celsius at most, so showering at night meant taking a cold shower and feeling freezing. The hotel didn't provide anything; when I asked, they said they had nothing. 3. Despite these major problems, the hotel still refused to refund a single penny, offering a bunch of excuses before finally ignoring me. The front desk staff, upon seeing my room number, told me they were "busy," implying they didn't care since they'd already received the money. Trying to find someone to help you at this hotel is impossible; at night, there's either no one available or they're "unavailable." After I complained, the hotel completely stopped helping. 4. The hotel's WiFi is practically unusable, with no signal at all—it's like a black box. 5. Don't be fooled by the beautiful pictures. Most of the photos are stolen from the nearby exhibition center and other people's private beaches. It's basically just a slightly larger guesthouse converted into a hotel, with service virtually indistinguishable from a guesthouse. 6. Despite having an IHG membership, they still refused to let me check out late, trying to charge me even for a minute's delay despite the appalling service. 7. This hotel isn't even near the sea; it's miles away, yet they charge you a "beach usage fee." Then, when you finally get to the beach, you discover your hotel doesn't have its own sandy beach; you have to pay other hotels for their private beaches. 8. All sorts of miscellaneous fees, like "towel beach usage fees," are charged regardless of whether you go or not, even if the hotel doesn't actually have its own beach. 9. Ctrip doesn't care about me either. I complained to the hotel, but they weren't assertive enough. They claim the hotel is very assertive and they can't do anything about it. If they can't do anything, they should at least avoid listing the hotel on the travel website; if that happens, they'll lose business and beg for your services.

The hotel is quite old, as it's located near the exhibition hall and the beach. The exhibition fee was too high, so I didn't choose a room with breakfast included. The service was comparable to that of a typical domestic budget hotel. There were no disposable items, so you had to bring your own toothbrush, comb, toothpaste, and slippers.

There was leftover food from the previous guests in the refrigerator in the room, and it smelled! It was not taken away during cleaning. I reported it to the hotel but to no avail. It is still inside!

A very cost-effective hotel with friendly and kind staff. The room was clean and tidy with complete facilities. There is also a swimming pool and a private beach. Overall, it was a very good stay.

The room was clean and tidy, and the bedding was very good.

Fine.

environment is very good

一般，一樓不太好