Park Hyatt Milan

This was the last hotel of our honeymoon. It was a beautiful hotel, in a prime location, that was enhanced by the personable staff. Prior to our stay we sent messages to the hotel to inform them of the occasion and we truly appreciated their quick responses in preparing us for our stay. From Guilherme informing us that the hotel was doing some suite renovations to Laetitia stepping in in his absence to ensure that we had a great stay before we arrived. It was truly appreciated. We were checked-in by Maria and she acknowledged my hotel status. I could tell that this staff was going to exemplify the standard that I've come to appreciate from Park Hyatt properties and was not disappointed. This property is centrally located in Milan and within steps of Galleria Vittorio Emanuele II and the Duomo. The area exudes luxury, business, and cosmopolitan commerce. We enjoyed the proximity to the Duomo because on one day that we had a tour break our group took lunch by the Duomo and my wife and I were able to recharge in our room. Laetitia from the Guest Experience team was very welcoming, and it was nice to put a face to the name from the email. She explained the amenities of the hotel and gave us a brief tour prior to taking us to our room. The elegance of the hotel carries to the room and although it was not a suite the room was sweet. We loved the marble bathroom, the bathtub, bathtub and rain showers, and the high ceilings. We were sent a bottle of Prosecco, a note, and a sweet treat to celebrate the occasion of our stay. We slept well in the comfortable beds during out stay. The breakfast and dinner were delicious at La Cupola. The breakfast buffet was of high-quality food, and it was served from 7AM to 11AM daily. The natural light that of the glass dome gave the dining experience a unique charm. The service of the staff was top notch and very attentive. Although we didn't eat at their Pellico 3 Milano restaurant we were intrigued by the gastronomic fine dining option and would be interested in experiencing it for a future trip. On our last night we went to the Aqvam Spa and got massages from Jennifer and Alessandra. They were both great and the spa was very nice, relaxing, and we needed it after all of our escapades in Italy. Prior to our massages my wife and I relaxed in their jacuzzi until our appointment was ready. I went to their very nice gym earlier in the day and thoroughly enjoyed it. It was clean and most importantly for me, had high enough ceilings for me to jump rope. I'm very long-winded with this review and it's because we had such a wonderful time staying at the hotel and interacting with the staff. Nicola the Head Concierge and Ryoto were both very helpful and personable. When my wife and I needed suggestions or directions they provided us with great recommendations, and we enjoyed our conversations with them. There are countless examples of the staff being pleasant and leaving us with memories that I appreciate as I write this.

My wife and I spent 3 days in Milano and we had the pleasure to stay at Park Hyatt. The hotel is located in the heart of everything, very close to Duomo di Milano, La Scala, Galleria Vittorio Emanuele II. The staff is phenomenal and if you're still looking to get help trying to plan your visit, Lacri at the concierge desk will help you. She did a great job for us.

Although this hotel is on the pricey side, it is worth it! It is truly a 5 star hotel and you will love it. The staff is very accommodating, in all areas of the hotel. They went out of their way to make sure my stay was enjoyable. The rooms are very comfortable and beautifully appointed. Absolutely lovely experience here, and I’m extremely choosy when recommending hotels.

Good location, nice rooms. Extremely poor service. Was informed of marathon impacting hotel day before arrival so unable to cancel within 24 hrs. Very dishonest practice. Cannot leave hotel by car between 7am and noon. We had to check out on marathon day. Was told by numerous people they would find a solution including moving car to location which would allow exit at 9am. Day before marathon was told to move car myself and hotel would not prpvode assistance. Further, was told only solution is to check out before 7am. Paying high fee to be stressed out and leave not well rested? Have to leave by 7am? Are we school children on the hotel's schedule? Concierge not helpful, management not helpful. All "service" is fake. When it really matters and they actually need to find a solution, they are lazy and will put no effort. Find another hotel.

Francesco made our family trip to Milan absolutely special with his excellent customer service. The rooms are very clean and so close to great shopping and restaurants. The rooms have outlets for international travelers and the bathtub and shower is grand and clean. I have visited many Park Hyatts and this has been one of the best.

The best hotel our family has stayed at. Great service. We had two connecting rooms. Used Hyatt points but they still treated us like royalty. 5:30 pm late check out? No problem. Amazing room. Amazing location. Gym was great. Breakfast was too much ($60 euro). Amenities. They gave us Easter gifts and chocolates each night. Linens amazing. Noon if you can with points. Made our trip memorable.

In a terrific location right next to the Galleria. The customer service was exceptional! You will never get the answer no. The rooms are lovely, very clean, and well appointed. Room 405 had an amazing view and an unbelievable bathroom! I would highly recommend this hotel.

The hotel is right next to Galleria Vittorio Emanuel. Hotel staffs are super helpful and nice. Breakfast offers many selections, room is good size, not much storage space. Walking distance to Duomo, Opera house.