Hotels in Beachfront, Mina Al Arab

The environment is good, but the personal feeling is not good. When personal belongings are left behind, 1. No active notification was given (maybe it is not convenient, but I guess we would have contacted them earlier if we had damaged anything). 2. After finding the items in the hotel, we communicated with Ctrip to see whether we would pick them up by ourselves or have them delivered to the next hotel. After we confirmed that it was too expensive to return and planned to deliver them by express, we reconfirmed that the items were delayed. 3. We contacted the express delivery at the next hotel and were told that it would take 24 hours to deliver them. To be on the safe side, we chose to deliver them to the last hotel we were going to stay in. 4. After the communication, they said that the last hotel needs to check in and provide the room number before delivery. 5. After we checked in at the last time, they immediately contacted us to provide the room number, and then they said that we had to provide a personal local number, but we didn’t have it. We asked if we couldn’t have the items delivered to the front desk for collection? The answer was no, and they suggested that we find the personal phone number of the hotel concierge. 5. We consulted the hotel and asked if we could provide the concierge’s personal phone number. The answer was no, and we could send it to the front desk for forwarding. 6. We communicated with the hotel again and they said that the delivery would take 48 hours, so we stayed for about 48 hours. So, 1. Why didn’t you tell us that we needed a local phone number (we could have prepared it in advance)? 2. Why did you say 24 hours at first and then it became 48 hours?

One of the best intercontinental hotels we have ever been too. Classy hotel and fantastic amenities. Shaheedah from Egypt did our checkin smoothly. Abdou helped with our bags. All the staff were well trained and took care of the guests. One thing that could be changed is someone should be attending at the checkin/check out counters to avoid annoying customers because no one could make out who was next in the queue. Food was amazing and the beach and pool awesome. Although in January when we went the sea water was too cold and very windy. So beach was difficult to swim in but the pool was temperature controlled. Great hotel and value for money. Also the pressure of the showers should be increased if possible. And better shampoo should be arranged too.

It’s was super nice. Staff is very nice and polite. Reception staff was very nice as well. Amenities are super. I will come back there for sure. Rooms are amazing, style and design. Beach, pools and all the rest things. 10 out of 10. There was only 1 negative point is the super noisy A/C in my room, it sounded like a tractor. I used earplugs to fall a sleep. Next time I will mention this as a priority point while booking the room.

It was an outstanding Experience. The facilities were awesome with very friendly staff

很豪華的酒店，各方面都很好，但是價格比其他平台貴，這個可以改進下。

Good location and quiet place.. more facilities , shops and restaurants around

Suitable for friends gathering

Eating is very inconvenient, the room is nice and quiet.

Living can also be quite spacious