The building itself is gorgeous, however, upon arrival, the hotel had our reservation wrong. They had us booked in a Queen room, when I had booked a king room. When I went downstairs and showed them my confirmed reservation, the front desk (Denise) insisted I had reserved a queen because that was what her paperwork said. Even after I showed her my confirmed online reservation and email that clearly stated king, she insisted it was a queen. The fact that I could clearly show what I had booked and that the hotel’s information was wrong seemed to be up for discussion. Furthermore, the hotel had no elevator and she acted like it was an inconvenience to help us with our bags. Another staff member (Jason) helped us upstairs. He is a shining star when it comes to service and friendliness. Once we had the room sorted out, I went to take a shower only to unfold the towel and found a wad of someone’s hair and dryer lint in the middle of the towel. I took it downstairs to ask for a new one, and she took the towel, no apology, and said she was too busy to get me a new one at that moment. I went back upstairs and had to wait 30 minutes for new towels. The next day, after housekeeping had cleaned the room and left fresh towels, the towels again had hair and lint in them. The dryer lint trap clearly needs to be cleaned. One look at the heating vent in the bathroom, and you could see cobwebs and dust hanging from the vent. Hopefully this establishment can get their customer service up to par, because I don’t see them lasting long if they don’t. Dirty towels and a rude front desk will deter anyone from repeat stays. One of the worst experiences in a hotel I’ve ever had, I would not recommend anyone stay here.
