Skellys

Friendly and welcoming service: Staff were consistently described as warm, helpful, and accommodating, with positive interactions noted in multiple reviews.

A trip away booked about 8 months ago to visit my brother and his lovely family. Myself, my partner and 80 year old mum all booked to stay at Skellys which we have all stayed at before and loved it. However this time was a little different to say the least! We arrived on the 24th October to be told my mums room wasn’t going to be ready until 630pm. We all finally got to our rooms, which were nice and clean, but after trying to connect to the WI-FI we’re told it wasn’t working, but wasn’t told when it would work so thought it was just a glitch, little did we know! All week the Wi-Fi was down, so no TV in any rooms and obviously our phones and tablets didn’t work whilst being there unless we used our own data, really not acceptable. Then to top it off we were told there was no cooked breakfast the first morning when there should have been. We spoke to Pat the manager and he was very apologetic and said we would definitely have a cooked breakfast the next morning which we did have, but he also said he would sort something out with our bill when we left. Great we thought. The morning of leaving myself and my partner were charged the full price of our stay and my mum was also charged the full price for her stay, but between the three of us were given in an envelope by the young girl on reception a 50 euro voucher!!! Pat was nowhere to be seen and we weren’t going to argue with the young girl so had to accept it as we had a flight to catch. Well to say We were disappointed was an understatement. Poor poor service from Pat who promised to sort our bill out on the morning we left. 50 euro voucher valid for a year is not acceptable between 3 people. Such a shame as Skellys has always been very accommodating.