Gabrielle
September 7, 2023
Our television and internet did not work for 3 days of our 6 day trip. We made several calls about these issuses. With no urgency of the staff to resolve it. Our room phone went out the following day. We were unaware that a tablet was to be provided to us to order room service. Until our last day when the receptionist inquired why are we calling for room service instead of using the tablet. We paid for spa packages and scheduled appointments in advance when our booking of the trip. Only to arrive to the spa appointment (on day 3 of the stay) and be notified they don't offer the package. The staff cater to the Caucasian patrons. We experienced this several times while attempting to order lunch/dinner. We were at the bar, awaiting for staff to finish taking the order of a customer, whom was at the bar upon our arrival. We were the only customers remaining. A Caucasian group of 3 arrived to the bar and the staff gravitated to them, disregarded our presence and took their order before ours. We will NEVER frequent this establishment again. I would advise anyone whom is not Caucasian to NOT spend their money, time, or vacation at this establishment.