Fairfield Inn & Suites Montgomery-EastChase Parkway

Service was very bad, staff must be polite, but it is a fact that sometimes it doesn't get delivered to guests. the food was ok.

Property has been renovated but looks like attention to details were overlooked or badly done.

Decent one night The front desk was unattended for a little so it took a little while to check in. There was also a wet rag in the shower when I got to the room. The desk came and got it. Could have been a little cleaner.

The Hotel was a little hard to find. The staff was very helpful and cheerful. The only complaint I had was the bed was way too soft. I woke up with a sever back ache which made my drive home alot worse than it should have been.

Bad Check in is at 3pm. We got there after 8 pm and had no room. They young lady soung check in was fabulous. She tried to keep people calm because she had to check in then room up there and clean the rooms. All the people checking in and she do so many then room up there and try to get 1 or 2 cleaned. She was the ONLY person working that nite. She said she gave most customers upgrades to suites for their inconvenience, but she ran out when it came to us. She gave us room 201 and had to ckean so i left and came back later and still no room. The guy down there said that room was occupied and had to what he said just guve us a room which was not clean. There were water tops on table by lamp food left in there from previous occupants hair in bathroom and stain on cover. I actually had to take it off and go grt kids blankets out of vehicle to use. Asked next morning for them to change linen. Got back several hours later and nothing has been done. Went down to front desk to ask y and was told we have no house keeping . Was really upset then so went to walmart bought some stuff to clean with and sheet sets . For over 200 per nite these rooms should of been immaculate. This was really such a disappointment. Motel 8 would of done better