Hôtel Richer de Belleval - Relais & Châteaux

Love the environment here, lovely city lovely town, the michelin restaurant also fantastic

Hotel Richer de Belleval This is a beautiful 300 year old mansion that has been converted into a boutique hotel and part of Relais & Chateau of which we are members. Unfortunately our experience was not the best and we were quite disappointed. First of all when booking we were advised that the hotel is in a pedestrian only area so we were told we would be given driving access instructions the day before arrival. We never did and getting there was a huge hassle. Our room was OK but we hated the bathroom. The shower is the absolute worst one we‘ve ever had anywhere. I guess it’s designed to be in period but it’s in the tub and has a semi circular rod with a linen shower curtain that confines you in a small space with the plumbing pipes and controls intruding into the small space. As if that isn’t bad enough it’s totally open in the back, plus the soap, shampoo, etc. is on a ledge outside so you have to open the shower curtain to get at them and water goes everywhere. The WiFi log-in is ridiculous and is not only slow but kept losing the connection. The windows don’t open as we found out and when trying to close they catch on the curtains. We also found some of the staff to be quite unfriendly and certainly lacking any semblance of hospitality. Having said all this the location is great and if we were to return to Montpellier we’ve would likely stay here as it’s supposedly the best.

Impossible to communicate effectively with staff. The link to manage booking (to cancel) did not work on the website and I made several requests by email to cancel. They still charged me for a room (for twice the price of my original stay) that I did not stay in and that I refused to accept. I am happy to provide detailed correspondences, beginning four days before my original stay. My French friend called to help me sort it out and they still refused to acknowledge any responsibility in ignoring my requests to cancel.

This is a gorgeous hotel located in the center of Montpellier. The staff is superb in every way. From the moment we arrived, we were treated with courtesy, warmth and great professionalism. Our bedroom, with a fresco of angels, was stunning with an accompanying beautiful bathroom. Dinner at Le Jardin des Sens was extraordinary. Every course was superb and the number of extra amuses bouches and mignardises was beyond generous. I loved visiting gorgeous Montpellier and its great musical festival. This was indeed a city of culture, music, history, and refinement. The hotel was the perfect accompaniment. Thank you for a wonderful stay.

The best luxury hotel in Montpellier! Very fancy with exceptional staff and service! Upon arrival, Antonio was waiting outside the front door to assist me with my luggage. He was genuinely kind and professional! The staff at reception were also incredible and my room was ample and very comfortable! The two restaurants on the property are also 5 Star! I will definitely return and recommend the hotel and restaurants for an unforgettable experience!