My Studio Montreal - Guilbault

Buyer beware! The pictures are not indicative of the actual room! It’s amazing what you can do with the right lighting and a good camera. We had trouble contacting the owners and didn’t receive the check in information until a few hours before we were arriving in Montreal. Getting into the ‘hotel’ is an experience in itself. You have to go down some scary stairs through a scary door through the laundry room and finally up the stairs. Our room was on the top floor even though I requested a room on the main floor due to my injured foot. The door to our room wouldn’t open until we pretty much raced at it and gave it enough force. Once in the room we realized that it was not what we expected. Nevertheless, we decided to stick it out. I jumped in the shower only to find bugs on the wall, five minutes of cold water before getting any warm water, and water puddling at my feet due to a clogged drain. We decided to change hotels the next day. When we contacted the owners and explained our situation, they asked for photos which we unfortunately hadn’t taken, but we told them that all they had to do was go to the unit and they would see for themselves. The next day we received an email with a video attached of a spotless, staged unit and a rejection of our request for a refund. We even contacted the company responsible for the reservation. They were great initially in contacting the owners for the check in information. However, we have been ghosted since.