Hotel Chrome Montreal Centre-Ville

The hotel is extremely old and poorly maintained. Furniture is outdated, and the bathroom had visible mold. No housekeeping was provided during our 3 days / 2 nights stay, and this was never explained at check-in. Reception staff was arrogant and unhelpful. When we returned from sightseeing around midnight, homeless people were allowed inside the hotel and were damaging Christmas decorations. The night porter did nothing, which made us feel unsafe. A deposit was blocked on my credit card despite already providing it as a guarantee, which I have never experienced before. At checkout, only a proforma invoice was issued and I had to ask twice for a proper one. Despite clearly providing my passport at check-in, my invoice incorrectly listed my country as United Kingdom. I am a German citizen, and my personal details were not updated at all. As someone familiar with hotel reception work in Europe, this shows a complete lack of professionalism and basic data-handling standards. Not recommended!

The location is very convenient but the hotel service is terrible for us. The toilet is so durty and hummit. I do not recommend this hotel for you.

Acceptable

Love the room! However, no toothpaste and pillows are kinda hard. Although I ’s worth the price and one will be outside most of the time anyways.

That's perfect hotel. It's first time to stay hotel alone, I had such a good time here.