The Westin Resort & Spa, Whistler

Waited in line for over 35 minutes to check-in so we were already off to a bad start. There were two lines set up. One for elite members and one regular. Front desk just took whoever was in that line without checking and none of them were members. It was a chaotic check-in. I requested a quiet room preferably away from the elevators and we were put in a room with only 1 room in between. I know requests cannot be guaranteed but there was so much noise in hallway, and we could hear everything word for word from room 801 next to us which ruined our sleeps for the 5 night stay. There was a door directly between our room and the next room (I guess it could be transitioned into bedroom suite). The hotel and elevators were extremely busy and there was also construction in multiple areas of the hotel. Parking was inconvenient as the spots were tiny. The room itself was clean and location is good but overall an uncomfortable stay and negative experience throughout. At checkout, the lines were set up different again and no one knew where to line up.

The hotel was beautiful and in excellent condition, the room was great, and the only downside was that the pool and hot tubs were very busy.

Very good Hotel. Good price in summer and you will enjoy the convenience after the trial.

With the history of this hotel of over 20 years, the overall cleanliness and maintenance is very much above average. I like the location right beside the mountain. I did use the swimming pool for a bit and it was relatively small given many tourists would use it in summer time. It has a jacuzzi inside and it was nice. The staffs are very friendly and nice and welcoming so another good experience to share.

I have been travelling over 10 oversea ski resorts/hotels and here was a unique experience. As always, something was good and something was bad. Good things; 1) Location: one of the best hotel to get to the gondola/lifts. No doubts about this. 2) Wide underground parking area 3) Cooking facilities in room 4) Easy access to restaurants and shops 5) Nice sauna and swimming pool Bad things; 1) Too expensive for its overall service and facilities. Actually all hotels in whistler are overrated. 2) Strong Aussie accent from front staff. Very difficult to listen. 3) Strange bellboy service system in this hotel. They never allow for me to use the "tray" to move my items. They basically monoply all transportant within the hotel. And I can never "borrow" any tray for my own transportation. They are the great "gate keepers" of this hotel. 4) 11 CAD $/ day is a bit expensive for ski strage. Most Japan and European resorts provide ski storage room and guests store them selves. Possibly many of those bad things would be the systematic problem of whole whistler resort, not only the problem of this specific hotel. So I will visit either Europe of Japan for my next ski travel rather than north America which is too much crowded and too much overrated.