Veriu Macquarie Park

Room is nice with great location, close to the Macquarie park metro. Clean room with friendly staff. Will definitely visit again and recommended hotel

Hotel has excellent studio apartment-style rooms, but unfortunately the service standard was considerably lower than what I had expected from previous reviews. The basic housekeeping that the hotel advised in an email that would it do daily wasn’t done on two of the six days of my stay, and the full housekeeping that the hotel email said would be done every fourth day was never done. On the last day of my stay, the room had completely run out of essentials like toilet paper, meaning that I had to go down to reception and ask for housekeeping to be done, and even then I had to wait for an hour for someone to come. While I was waiting I emailed Veriu’s customer service, which their website said was attended 24 hours 7 days a week, but nobody has ever replied, a further example of Veriu’s poor customer service attitude. When housekeeping did come, they said that housekeeping isn’t done on weekends, information that I later found buried in the hotel’s original email. The hotel wants to force guests to comply with its narrow complicated housekeeping rules, rather than providing a guest-oriented service. Also, if housekeeping isn’t done on weekends, then it would be sensible to provide extra essentials on Friday, which didn’t happen. The housekeeping staff themselves were excellent and very friendly and helpful, with the problem appearing to be with the management of housekeeping. Also, when I checked in, I asked reception if the breakfast was a buffet, and was told “yes.” I then had it twice, and came down again on Saturday, only to find that it wasn’t a buffet, then being told “it’s not a buffet on weekends.” That information could and should have been communicated in the answer to my original question. While the food quality in the buffet breakfasts that I did have was very good, the range of hot food was more limited than in other similarly-priced hotel buffet breakfasts. On the positive side, the rooms are very well equipped, with full-sized fridge, microwave, crockery and cutlery etc, dishwasher with powder, and washing machine / dryer with powder (although the dryer aspect was impossible to use effectively because no instructions were provided). The location is also excellent, being just a 2-minute walk from Macquarie Park Metro Station. But the hotel also has just two lifts, not really adequate for the size of the building, and one was out of order for the last two days of my stay meaning long waits for the lift. Veriu certainly won’t be my first choice in the future!

Veriu meet our requirement for a clean, new design one bedroom apartment. The location was convenient near Macquarie shopping centre, only one metro stop away. We liked the design, clean lines, modern look. Bedroom was spacious, would have been better with a set of drawers. Satisfied!

We had a great stay at Veriu Macquarie Park. Our corner unit was spacious and had everything we needed. Great views from the 12th floor as well!

This hotel is beautiful, modern, fresh, thoughtfully designed and very comfortable. From the moment we walked in we felt welcomed and well taken care of. Smooth and friendly check in. Very clean and comfortable rooms. We really felt that they thought of everything in this hotel. Customer service is top notch, including the hotel manager and duty manager. Although the hotel is not in the city, the metro line is a few steps from the hotel. Very quick and convenient to be in the city in under 2 minutes. Shout out to management, especially Sri who reached out to us to make sure we had everything we needed. We would definitely stay here again. 

I had a wonderful stay there. Would recommend to friends.