First we would like to address the few decent things about the hotel and that’s not a lot. The rooms are alright, nothing to complain about and the location is good. One thing to add to the rooms is that in two of our rooms, there was blood on sheets or the duvet. Now everything else is another story. The service is horrendous, the dark haired receptionist is rude and directly offensive. The receptionist is not cut out for the service business and should not be interacting with any guests at all, in our opinion. No matter what u asked for or about, the standard answer was “No!” The receptionist seemed annoyed that we arrived and when we had a question, she didn’t seem like, she wanted to listen. If this was the result of none of the staff could speak English, that we weren’t Germans or that she simply couldn’t be bothered, we don’t know. Furthermore, the “private beach” described on *********** doesn’t exist, it’s multiple small public beaches. The cleaning doesn’t respect “do not disturb“ signs, which in itself is shockingly bad. If you want to go to the beaches, remember to pack extra towels, because you can’t borrow any extra towels for the beach, as the standard answer again was “no!” Remember extra money, as all the water activities is of course extra cost. Of the three pedal-boats, only one was working and there is only two SUP boards. We decided to go home a day earlier than planned due to the negative atmosphere surrounding us. We would NOT recommend this hotel for anyone and would certainly never return. We hope that future guests reads this and can make a rational decision about staying at this hotel.