The hotel is located very close to the international airport, which is convenient. However, on the day I visited, there was a road blockage which was not shown on Google Maps. My driver asked me to get down and walk, which I declined, and instead we had to take a 2.5 km detour to reach the lobby. The staff explained that this was due to government work and that even they had to commute the same way.
At the front desk, service felt a bit cold. For example, guests are asked to collect their own welcome drink, which is fine, but not something I’ve experienced at other Mumbai properties. I also tried calling the restaurant and service desk multiple times for dinner, but no one picked up. On the positive side, they did offer me a complimentary breakfast, which was a nice gesture.
Overall, cleanliness was good and the hotel is decent if you just need a convenient stay while transiting through the international airport. For leisure purposes, however, I would recommend avoiding this hotel.
