Tulip Inn Green Castle Mall Road

This review is from my mother's perspective. This is the feedback she shared with the General Manager of the hotel 3 days ago on email, and 5 days ago in person when we had cut out trip short. No response from the General Manager yet. 3 days. At the outset, I would like to state that this mail is in no way directed at Rajshri, FOM, and Amit. Both have been very professional and helpful. But rather at the team in the hotel and specifically at Shalley from the reservations team, who has been instrumental in ensuring a very bad experience for me and my sons during our recent visit, when we arrived on 7 / 11, having booked a 3 night stay, but were forced to leave on 8 /11, the very next day !!! Shocking !!! I would also like to firmly state that I had been extremely clear about our requirements and expectations, right from my very first call to Shalley, on 23 / 10, and on multiple subsequent calls thereafter, including the day before we left for Mussoorie. Now, we were given a triple occupancy rates of 7500/, including taxes and breakfast, in a valley view executive room. For which I credited the stated advance payment. Before finalizing the booking, and during earlier discussions on calls to Shalley, I had clearly, repeatedly, courteously informed her that we were visiting Mussoorie after 21 years, on a deeply emotional trip, in my father's memory, that I was a heart patient, that we are a family of hoteliers, that we required a very clean room, with all relevant amenities, for 3 adults, including the extra bed. I also called her a couple of days after booking, to cancel, as I got to know about the many steps leading up to the hotel, which I would not be able to climb in my condition. I was informed there are about 35 to 40 steps, but Shalley insisted it was no more than 20, 25. Lie number 1. When I said we'd cancel, she said she would tell Rajshri to have the hotel car picked me up at the stairs, take me to the hotel terrace, from where I could use the lift. I also clearly mentioned that such drops would happen at least 4 to 5 times each day, as we would be out of the hotel. And I kept asking her to inform the entire front office team to be aware of this facility, in case Rajshri was unavailable at a particular time. Shalley kept saying don't worry. I called her repeatedly to ask her to tell the hotel team to ensure cleanliness and amenities in the room. Again, don't worry, was the response. Now follows the list of wrongs done to us as guests. 1) First was the stairs lie, as mentioned earlier. However, a solution was offered, and Rajshri and Rakesh were prompt in providing the car 2) Just before reaching, I got a call from Gaurav, who rudely informed me that no such facility is provided to guests. The matter was sorted, but if new staff is not trained, why am I supposed to listen to this rudeness ? This happened because he was not trained, more importantly, he was not informed. In fact, no one was informed by Shalley of this support that I nee

Extremely Disappointing – Overpriced, Unprofessional Management, and Terrible Food This hotel was a complete letdown. Despite the high charges, the service was shockingly poor. The staff was untrained and unresponsive, and the management was even worse. The manager made several promises during our stay — none of which were kept. Every request was either delayed, ignored, or followed by empty assurances. It felt like no one was actually interested in providing even basic service. The worst part was the food — absolutely terrible. It lacked taste, freshness, and quality. Even basic dishes were poorly prepared and barely edible. For the prices they charge, it’s unacceptable to serve such low-standard meals. Overall, this property is overpriced, mismanaged, and completely lacking in hospitality. I would strongly recommend staying elsewhere unless they make serious changes in both staff training and service quality — especially starting with management.

Our stay at Tulip Inn Green Castle was fantastic! The food was the highlight—don’t miss the Mutton Tandoori and Subz Baloni. The live music on the weekend made dinner even more enjoyable. The hotel has a wonderful terrace with spectacular views of Mussoorie's valleys, and the rooms were clean and well-equipped. The staff were courteous and made sure we had everything we needed. A great place to stay with family and friends! Specially thanks to mr.amit and rajshree.

Our experience at Tulip Inn Green Castle was fantastic. The hotel is centrally located on Mall Road, which makes it easy to visit Mussoorie’s top attractions. The rooms are very comfortable, and the view from the valley view rooms is amazing. The food was a highlight, with the Tandoori Mutton and Subz Baloni standing out. The terrace dining is an unforgettable experience, with a 180-degree view of the valley. The live music on weekends added to the overall experience. The staff was polite, and the hotel is very secure.

Coziest , comfy rooms & luxe vibes at the heart of mussorie. Its rightly located at the mall road from where everything is convenient. Loved the food & everything. The best part starbucks is just a stair below. Staff was really polite. And and the view was to die for😍

I recently stayed at Green Castle Hotel in Mussoorie, located right in the heart of Mall Road, which was super convenient for exploring the area. The highlight of my stay was definitely the view from my room—it was breathtaking and made my mornings feel extra special. The room itself was comfortable and had everything I needed for a relaxed stay. The staff were polite and helpful, always ensuring things were smooth. If you’re looking for a cozy spot with easy access to Mall Road and lovely views, Green Castle Hotel is a great choice!