Name: MS Vila Nova
Address: Ponta Delgada, Portugal
Rating: 8.4

Portugal

Lisbon

Linda-a-Velha

Ponta Delgada

Porto

I love the location of the hotel, it is very central to the tourist attractions and also a lot of nice restaurants around the corner, make it very easy for tourist without transport. 

The front desk staff is very friendly and helpful. My room provide breakfast, while the spread is just good as it’s a boutique hotel which is fine for me. 

The room is as shown in the picture, nice, clean, smells good just the lighting a bit dimmed which I guess is normal for European hotel. The room is very good for me just that the hotel don’t provide complimentary bottled water which it should be a basic service by all hotels. Otherwise, everything is good.

Выше ожиданий!
Невероятно красиво и стильно! Приятные приветственные коктейли и десерты! Завтраки, включенные в стоимость проживания: на фуршетных столах немного закусок, включая мясо, сыр, фрукты, десерты, а основное блюдо гость выбирает из меню,  уточню, без доплаты!  Все вкусно! Бар в номере - бесплатный. Персонал на ресепшен - высший класс, помогли оформить билеты к следующей поездке, вызывали такси. Вообще, весь персонал превосходный, даже менеджер помог довезти чемодан из ресторана к багажнику такси.  Бармены- отдельный пункт. Девушка - бармен делала очень эффектные подачи коктейлей и десертов! Мы даже на видео снимали:) В лобби по вечерам музыка, диджеи, вокалистка. Самый запоминающийся отель из всех на моей памяти. Небольшой, уютный, с невероятным дизайном, отличным сервисом, и очень скромным ценником для такого уровня. Расположение хорошее, близко туристические пешие и туристические автобусные маршруты.

Enjoyed the hotel stay during our short trip in Lisbon. Hotel is located in the heart of central Lisbon and near to several metro/ train stations. Hotel staff were friendly and could converse proficiently in English. Room was cosy enough for two of us and my husband enjoyed the plush and comfortable bed. Hotel is also using shower & shampoo products with aromatherapy scent (nice touch there!). Great breakfast buffet too. Only downside could be the weaker in-room wifi - where it's better at the ground level lobby area. Would highly recommend casual travellers to give Our Story Hotel a try ;)

I spent a 5 nights at My Story Rossio and here are some of my thoughts:
PROS:
- Excellent location. Hard to beat this prime location. It's at the heart of the city with lots of things to do in proximity. There's also a Metro station across from it so you can take the subway directly from the airport.
- Nice decors and overall pretty clean.

CONS:
- The biggest issue I had during my stay was the poor structure of the building leading to disturbing loud noises. During housekeeping hours, the door to the cleaning supplies kept being slammed. Every time it was slammed, my whole room shook and I jumped up. I called the front desk asking if they could be more gentle with the doors. I was told that that was the way housekeeping was and to call back only if it still happened after 5pm (after housekeeping hours).  It was impossible to get any rest during the day. I understand that housekeepers need to do their job but I wonder if this issue could be fixed simply by changing the door hinge to a slow close hinge. Also, in the middle of the night, I would wake up by the creaking noises of people above me when they walked across the room.
- Second issue was the thermostat. It was not adjustable and could only be controlled by the front desk. For some reason, the hotel decided that all the rooms needed to be in heating mode during the night. It was so hot and stuffy that I was not able to sleep for many nights. I had to call the front desk in the middle of the night to turn it off but sometimes it would automatically switch back on. Then I requested to have the cooling instead of heating on but it would be too cold at night and there was no way to dial it myself. So throughout my stay, it would feel like being inside either a sauna or a freezer.

Great find with location centrally in the heart of the city. It is easy to get around and many areas are walkable. Lots of food choices and souvenir shops around. Room was very comfortable with lovely Rituals toiletries, just a pity that my stay was short. Will definitely stay here again when I’m next in Lisbon!

Breakfast is served between 7:30 and 10:00, and breakfast like Europe can be eaten as it is. It was close to the subway, and there were supermarkets, shops and restaurants around, so I didn't have any trouble even if I wanted something. You can walk to the famous places in Lisbon, and I think it will be a good base for tourists.

The location of the hotel is very good, downstairs is the pedestrian street, a few steps to the commercial plaza, convenient food and transportation, staff service attitude is good.

Only the hotel room is very small, very small, small even turning around is a bit difficult, and the floor ceiling should be separated by wooden boards, walking upstairs and downstairs is clear.

I would like to call it the king of cost-effectiveness. The room is huge, the service is very good, there is a swimming pool, the breakfast is also very good, and the parking is free. The only disadvantage is that it is far from the old town, about 10 kilometers away, which is suitable for self-driving tourists. The four of us parked the car at the hotel and called Uber to the city center for only 10 euros

I liked the hotel. Quiet, calm. The room is clean, comfortable, with a balcony. Good location. You can walk from the airport. Bus stops are nearby. Breakfast is good, but the coffee is not tasty.

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