Willow Bay Resort

This property view was awesome. But the property itself was worst. It was having roaches spiders. We booked their best priced room still it was like that. No hair dryer in the room. No one in reception ever. Landry machines took money didn't work.

4-Star Review for Willow Bay Check-in was super easy—they sent all the information straight to my phone, which made the process quick and stress-free. My family and I were initially happy with our room, but as the evening went on, we ran into a couple of issues that unfortunately couldn’t be resolved right away. Thankfully, the host/receptionist Angie was incredibly helpful. She immediately contacted the manager and got us a complimentary upgrade to a better room! Thanks to Angie and the rest of the Willow Bay staff, we were able to relax and truly enjoy the rest of our vacation. Their quick response and commitment to guest satisfaction really made a difference. We appreciate the excellent service and would definitely stay here again.

Definitely coming back. My stay was amazing. Took a lil bit to check in other than that everything was great

We enjoyed our stay . We wanted a quiet place that could accommodate a family of 5 . Our group had 2 suites . They were both clean and updated . I saw some reviews complaining about the rooms but we were more than happy with the resort and our rooms Right on the beach and the ocean is practically on your doorstep . Angie at the front desk was very helpful . Will definitely stay again .

I will never stay at this establishment again! Arrived almost 4 hours late and my room still wasn’t ready! They had to paint the room we stayed in at 8pm! So the room smelled of paint and mold! Dirty stove bathroom and bed sheets! We actually went out to buy new blankets to sleep on because we didn’t feel comfortable sleeping on the beds! No house keeping at all!! My friend was having breathing issues because she has asthma so it was a struggle for her. The place smells like mildew and mold! Close this place down !!!

I sat on this review. I will start with the good. The location was great. Other than that that’s about the only good thing this hotel had to offer. It advertised a playground. There was none. We ended up going to the surrounding hotels for food and drinks. The room was lack luster. The twin beds were in a literal closet. The ladder didn’t work and ended up falling on my 2 year olds foot. Maintenance never showed up to fix the ladder. Check in was supposed to be at 4 p.m. we didn’t get to check in until 7 p.m. Oh and to top it off I was only offered a refund of $75-$100 if I lied and gave them a 5 star review. My conscious wouldn’t allow me to lie for some money. Therefore this is my real review. If you can deal with All of this then this would be perfect for you. As far as for me & my family, we won’t be staying here again. It’s clear the reviews are being paid for