Mercure Nerocubo Rovereto

I would like to express my appreciation for your hotel, located in an extremely convenient location near the highway exit. The room was comfortable, equipped with a safe, wardrobe and space to store suitcases. The bed was very comfortable and came with two pillows per person. The bathroom was clean and complete with a delicious, excellent quality bubble bath. However, I would like to report an unpleasant episode, while clarifying that it is not attributable to the management. Upon our return to the room mid-morning (check-out was scheduled for 12), after having communicated not to make up the room and left our suitcases and other personal effects, we found the room door half open. The cleaners, working in other rooms up ahead, had left our door open, allowing anyone to enter and take our belongings (which fortunately didn't happen). This is an unfortunate incident, which we have duly reported. The Director, Mrs. Rosanna Tarasco, a sensitive and attentive person, understood our disappointment and personally apologized, demonstrating great courtesy towards us. I would add one important thing, the possibility of gluten-free breakfast.

We were passing through, I booked for one night and breakfast, super helpful staff and super top breakfast, very rich buffet as we like it 🤩🤩🤩The simple and clean room, what we are interested in finding when we travel!!!

Very loud, temperature in the room very high and staff couldn't do anything about it. The response from staff was not sufficient.