Hotel JAL City Naha

Hotel JAL City Naha Reviews

Hotel JAL City Naha

1 Chome-3-70 Makishi, Naha City, Okinawa Prefecture, 900-0013, JapanView hotel details
Hotel JAL City Naha
Hotel JAL City NahaHotel JAL City NahaHotel JAL City Naha
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Guest Reviews of Hotel JAL City Naha

9.0/10
Great
600 review
Verified reviews
Location9.5
Amenities8.4
Service9.1
Cleanliness8.9
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All reviews(600)
Positive reviews(590)
Reviews with photos/video(151)
Convenient for shopping(73)
Delicious breakfast(40)
Convenient parking(27)
Located downtown(26)
Would stay again(15)
Friendly front desk staff(13)
Highly recommended(7)
Nice bathtub(7)
Negative reviews(10)
Guest User
Double Room
Stayed in Dec 2025
Solo traveler
15 review
8.0/10
Very good
Posted on Jan 27, 2026
There is no body towel. Need prepare own. Only one drinking water provided, no refill water in hotel
Response from Property: ゲスト 様 Thank you very much for staying at our hotel the other day. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad. Hotel JALcity Naha Front Desk
Guest User
Double Room
Stayed in Sep 2025
Couple
6 review
8.5/10
Very good
Posted on Nov 8, 2025
Room was relatively small, but it was a comfortable stay overall. Superb location located right along the shopping stretch. Hotel is also connected to a 7/11 which was very convenient.
Response from Property: ゲスト 様 Thank you for your feedback! We're glad to hear that you found your stay comfortable and enjoyed our superb location. Being close to the shopping stretch and having convenient access to a 7/11 are definitely highlights for many of our guests. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future! Hotel JALcity Naha Front Desk
Guest User
Triple Room
Stayed in Feb 2026
Family
6 review
9.0/10
Great
Posted on Mar 11, 2026
Have a good time. It is located right in the center of Kokusai Dori. Near to everything. Small but clean room. Water pressure's strong too. Staffs were very kind. Very convenient parking system.
Response from Property: ゲスト 様 Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit. Hotel JALcity Naha Front Desk
Rain-in
Triple Room
Stayed in Sep 2025
Family
3 review
9.5/10
Amazing
Posted on Oct 25, 2025
Excellent location, and the bed was super comfortable.
Original textTranslated by Google
Response from Property: Rain-in 様 這一次感謝您對評審的貢獻,感謝您的高評價。 非常感謝你。 我們感謝您的滿意,我感到非常高興。 我感謝您對我們的員工表示感謝。 我們的目標是進一步改善服務。 我們將在未來繼續推廣更好的服務。 我們真誠期待您的下次訪問。 那霸日航城酒店 前台
Guest User
Double Room
Stayed in Jan 2026
Family
1 review
8.5/10
Very good
Posted on Feb 10, 2026
my room is bigger than expected. the washing room is big enough and I like the mirror
Response from Property: ゲスト 様 Thank you for taking the time to share your feedback. We're delighted to hear that your room felt bigger than expected and that the bathroom space and mirror met your needs. We greatly appreciate your kind words. If there is anything else that could make your next stay even better, please let us know. We hope to welcome you back soon. Hotel JALcity Naha Front Desk
yimigo
Wide Twin Room
Stayed in Apr 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Jun 3, 2025
This hotel is perfectly located in the middle of Kokusai Street, with a 7-Eleven and Lawson convenience store right downstairs – super convenient! We booked a triple room for two, and it was incredibly spacious. We could easily lay out two 28-inch suitcases flat. Just a heads-up on the cleaning: the hotel doesn't clean daily. If you stay for five days, they only clean on the middle day, so you'll need to keep an eye on the room's cleanliness yourself. Toothbrushes and toothpaste are provided, but not replenished daily; they're only replaced on the third-day cleaning. Overall, it's still good! The location is truly excellent, and the air conditioning works really well! Plus, they even gave us three room cards, which was a nice bonus!
Original textTranslated by Google
Response from Property: Dear Yimigo, Thank you so much for staying at our hotel the other day. Our goal is to further improve our services. We will continue to promote better services in the future. We sincerely look forward to your next visit. Nikko City Naha Reception
Elle2425
Triple Room
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 29, 2025
Lovely hotel. Every staff member is extremely friendly and patient. I'll definitely come back again.
Response from Property: ゲスト 様 Thank you very much for your stay at our hotel. We are grateful for receiving a valuable evaluation. Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. I am very pleased that you have liked us. I am happy if you can use the hotel again. Hotel JALcity Naha Front Desk
Frankie Ng K G
Twin Room(18~23㎡)
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 13, 2025
The room is clean, the staff is very friendly and location is very convenient with lots of food to eat
Response from Property: Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. I am very pleased that you have liked us. I am happy if you can use the hotel again. Hotel JALcity Naha Front Desk
Kay Somneuk
Wide Twin Room
Stayed in Apr 2025
Traveling with friends
13 review
8.5/10
Very good
Posted on May 6, 2025
Very helpful receptionists and staff both via online and at front desk even though we received a baby cot by misunderstanding. Acceptable for 2,000 JPY per one room cleaning regarding eco-friendly policy but policy details should be clearly communicated with maids too. We received only towels for two nights without water or cool pads even though we ensured our message with the front lady. However, comparing to their impressive service, the place is worth to revisit.
Response from Property: Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad. Hotel JALcity Naha Front Desk
Anonymous User
Twin Room(18~23㎡)
Stayed in Sep 2025
Family
8 review
10/10
Outstanding
Posted on Oct 9, 2025
The room was spacious and clean. It's located right at the entrance of Kokusai Street, making it super convenient for dining and shopping.
Original textTranslated by Google
Response from Property: 非常感謝您讓我們入住我們的酒店。 感謝您從日本酒店中選擇我們的酒店。 我們的目標是進一步改善服務。 我很高興您喜歡我們。 如果您能再次使用酒店,我很高興。 那霸日航城酒店 前台
Guest User
CONNECTING ROOM
Stayed in Oct 2025
Family
4 review
8.5/10
Very good
Posted on Nov 27, 2025
All good, location is the best with everything available just by its doorstep!
Response from Property: ゲスト 様 Thank you for staying at Hotel JAL City Naha. We also appreciate you taking the time to leave us a review. We look forward to welcoming you back soon. Hotel JALcity Naha Front Desk
Guest User
Double Room
Stayed in Nov 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Jan 24, 2026
Hotel JAL is located in the middle of Kokusai Dori. Very convenient.
Response from Property: ゲスト 様 Thank you for staying at our hotel. I appreciate that you have appreciated our employees. We aim to further improve service. We sincerely look forward to your next visit. Hotel JALcity Naha Front Desk
Jessica-JL
Double Room
Stayed in Feb 2025
Family
1 review
8.0/10
Very good
Posted on Mar 13, 2025
The room is too small for open the suitcase to put my thing in or out my luggage  However. Staff is pretty good. View is very good. Clean and Tidy.
Response from Property: Thank you for staying at Hotel JAL City Naha. Thank you for your valuable feedback. We look forward to seeing you again.
Pat-trick
Double Room
Stayed in Nov 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Feb 24, 2026
Excellent location on the Main Street for food and drinks.
Response from Property: ゲスト 様 Thank you for staying at Hotel JAL City Naha. We also appreciate you taking the time to leave us a review. We look forward to welcoming you back soon. Hotel JALcity Naha Front Desk
Guest User
Triple Room
Stayed in Jul 2025
Family
22 review
9.5/10
Amazing
Posted on Aug 16, 2025
Rooms in Japan are generally not very spacious, but there was still enough room for two suitcases. The hotel's location is excellent, making it convenient for getting around and finding places to eat.
Original textTranslated by Google
Response from Property: ゲスト 様 感謝您選擇我們的酒店並分享您的反饋。 我們很高興您對酒店的地理位置感到滿意,方便的出行和用餐是我們一直以來的目標。 關於房間的大小,我們會繼續努力提升客人的入住體驗。希望下次您能享受到更舒適的環境。 期待您的再次光臨! 那霸日航城酒店 前台