[Scam hotel, picture and text do not match, fraudulent hotel, Ctrip is confused, and review is not strict]
The environment of this hotel can be described as dirty and messy. The actual environment of the room type is completely different from the room type displayed in the hotel introduction.
The room type shown in the picture is clean and bright, but the actual room was renovated from a mahjong room, just like a room in a 40-50 yuan bus station guest house.
Moreover, the hotel location displayed on the platform is on the 8th floor of a commercial building in Nanchong. Perhaps because it was full, the landlord directly arranged us in a separate room on the 13th floor. The entire aisle was like a **, with no lights throughout.
I called the landlord to respond and asked to check out. The landlord directly said: "What kind of room do you want at this price?"
Contacted Ctrip. Ctrip refused to refund on the grounds that the check-out deadline had expired, and refused to listen to customer complaints. It was a normal choice and muddled.
When choosing a platform and hotel, consumers will choose whether to spend money to purchase services based on the pictures and services you display.
As a hotel, it is the most basic ethical and legal requirement to provide rooms and services that are basically consistent with the pictures and texts.
As a platform, Ctrip should review housing listings fairly and objectively and handle customers’ fact-based complaints and requests.
If you can't achieve a low price, you can raise the price instead of attracting customers with a low price, and then provide a completely inconsistent and poor housing and services, so that customers can make do with it and convince themselves "because of the low price."
Original TextTranslation provided by Google