Sofitel Nanjing Galaxy Suning

Checked in on Mid-Autumn Festival day, and the front desk gave us a box of mooncakes, which was a nice gesture. The front desk agent said they upgraded our room to a larger one, but it didn't match the photos we saw when booking. When I asked a housekeeper about it, they were evasive. The front desk then explained that the photos on Ctrip were of non-executive floor rooms that had been renovated, and that my room was on an executive floor with executive lounge access. I still don't quite understand the discrepancy. Room facilities: The lack of a luggage rack was inconvenient, and no power outlets by the bedside table was also a bit bothersome. Hygiene: There was a squashed mosquito from a previous guest on the wardrobe glass, and some leftover liquid on the hand soap bottle.

Right in the city center with a great view from the upper floors. Although the hotel is a bit dated, it is very clean and the service is great. Both the room and the bathroom are spacious, making it a good choice if you are traveling with kids. However, the bedding could be a bit softer and smell fresher. We visited the reservoir near the Garden Expo Park, had a nice time at a wild coffee spot, and rested for a while.

I honestly can't remember the last time I left a negative review. Whenever I've driven past and stayed in Kyoto, I've always liked it. Although it's an older property, it's very well maintained—showing character rather than feeling dated. The cleanliness standards are consistently high, and there are EV charging stations in the underground parking lot. However, the service experience this time was... outrageously, unbelievably bad. The only half a star left is for Pudding at the front desk. She was so thoughtful, helping me arrange things in advance and reassuring me about the room upgrade. She was fantastic. Then came breakfast. I ordered an omelet. As always, I specifically like a bit more onion and tomato in it. When I plated them up and handed it to the teppanyaki chef, he gave me a sarcastic sneer and snapped, "Taking this much? That's enough for ten portions, an omelet only has two eggs!" I was stunned. I've traveled to over thirty countries and stayed in hundreds of hotels, yet here in Nanjing, I actually got lectured on how to eat an omelet... Still trying to keep things civil and friendly, I replied, "Can't you just add a few more eggs then? I just want more vegetables with it." He snatched it away with a look of pure resentment. When I went back to pick it up, the whole omelet had turned into a total mush—obviously undercooked, with the center still completely runny liquid egg... Yet, I still tried to break the awkwardness with a friendly remark, saying, "See, it can be done, right?" But what did I get in return? This guy glared at me with full aggressive force, looking at me as if I were absolute garbage... Unbelievable, just unbelievable.

Had an amazing stay at Sofitel Nanjing! The hotel boasts an elegant ambiance with a lobby that exudes chic French luxury, and the rooms are clean and comfortable. The high-floor views are incredible—you can overlook the city skyline of Nanjing and catch a glimpse of Xuanwu Lake in the distance, with the sunset being particularly breathtaking. Both the front desk and housekeeping teams were attentive, thoughtful, and very prompt in responding to requests. The entire stay was smooth and relaxing. Highly recommended if you're visiting Nanjing!

Our stay at the Sofitel Galaxy Nanjing far exceeded our expectations during this trip to Nanjing. We had originally booked a twin room, but the front desk proactively upgraded us to a suite, which was a wonderful surprise. The suite was well-designed with distinct areas, including a separate living room, offering ample space for our two children to move around comfortably. The room was meticulously cleaned, fully equipped, and the bedding was soft and comfortable. The front desk staff were professional and friendly, making the check-in process efficient. The hotel's location is also very convenient for sightseeing and dining. I highly recommend it for families traveling to Nanjing!

This was a great stay! The hotel was easy to find and convenient for getting around. The room was very clean, with no strange odors, and the mattress was just right – I slept really well. The front desk staff were friendly and efficient with both check-in and check-out. The public areas were tidy, and all the facilities were in good condition. It was quiet, not noisy, and overall offered excellent value for money. My top choice for accommodation when traveling, highly recommended!

The hotel's location is really convenient, right next to the subway station, so getting around by metro is super easy. There are also several shopping malls nearby, making it handy for dining and shopping. Plus, the staff who checked me in were very friendly and provided excellent service, thumbs up!

The hotel is a bit old, but it offers great value for money, especially during major holidays. The staff, at every single position, were incredibly service-oriented. The high-floor rooms have great views. The room size is generous and comfortable. The location is excellent. The hotel's dining options are also quite good.

I had initially booked another hotel for the National Day holiday but found it unsatisfactory, so I switched to this one, expecting at least a five-star experience in all aspects. **Pros:** I first booked an Executive Room for the second day of my trip, as the system showed no twin rooms available for the first day. Later, a twin room became available, so I quickly booked it, though it wasn't an Executive Room. Upon arrival, the front desk staff was very accommodating and upgraded me directly to an Executive Room, explaining it would save me the hassle of changing rooms later. On the first day, I went for breakfast around 9 AM and returned to my room at 10 AM to find it already made up. The cleaning lady greeted me with a particularly cheerful demeanor. The Executive Lounge service was excellent – they were attentive to every request, and the lounge itself was quiet and spotless. **Cons:** The most disappointing aspect was the two days of buffet breakfast. On the first day, I arrived a bit late, and the place was chaotic and overcrowded. Despite appearing large, the variety of food was quite limited. The omelet chef was simply churning out fried eggs. When I asked for an omelet, which I consider a standard offering at a five-star hotel, he first said no, then immediately followed with “wait a moment.” I then told him not to bother. The next day, I arrived an hour earlier and saw him making an omelet for someone else who also requested one, and he readily agreed. I looked at the finished product, and it honestly looked terrible. I don't know his reasoning, whether he was judging people or just unwilling to make one for me. Also, when grabbing plates and bowls, I constantly had to pick through them to find clean ones, as many had stains or were dirty. For a hotel of this caliber, having to sift through tableware is unacceptable. A minor incident, like a single fly, can spoil the whole experience, as the saying goes. In today's market, especially in the service industry, it's all about service. Such a drop in standards really needs improvement.