Novotel Nanjing East Suning Reviews
Novotel Nanjing East Suning
No.9 Suning Avenue, Nanjing, ChinaView Hotel Details
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Novotel Nanjing East Suning Guest Reviews
4.6/5
Very Good
1601 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1601)
Positive reviews(1543)
Reviews with photos/video(315)
Friendly front desk staff(188)
Easy to get around(142)
Delicious breakfast(119)
Close to metro(78)
Perfect for business trips(76)
Great swimming pool(36)
Delicious buffet(17)
Negative reviews(58)
Guest User
Superior Room (Double bed) (Balcony)
Stayed in Feb 2024
Solo travellers
5 review
Posted on Feb 15, 2024
Average hotel for average stay. Good for price. Must take car to go out.. nothing walkable. Many schools nearby.
Response from Property: Thank you for your feedback. Although Novotel is not located in the core area of the Confucius Temple at Xinjiekou, the seamless connection of Metro Line 4 and the Zhongshan Scenic Area are right in front of us. There are actually more options for business and tourism, and we look forward to waiting for you again!
SmithHouse
Superior Room (Double bed) (Balcony)
Stayed in Dec 2023
Business travellers
15 review
Great
Posted on Dec 24, 2023
I liked this hotel for the business trip I was on. I usually choose hotels based on whether or not they have a fitness centre which this one did. However the treadmill was quite old and I think an upgrade here would be important. The temperature inside the room was very hot and although we called to see if something could be done about this we were told this was standard across the hotel.
Response from Property: Thank you for your comments, Xiaonuo will pay attention to all aspects of the details in the future, and constantly strive to improve themselves, looking forward to your next visit can see our progress oh!
Guest User
Superior Room (Double bed) (Balcony)
Stayed in Feb 2024
Solo travellers
5 review
Posted on Feb 16, 2024
Good for price! Make sure you have accommodation, not much in surrounding!
Response from Property: Thank you for your feedback. Although Novotel is not located in the core area of the Confucius Temple at Xinjiekou, the seamless connection of Metro Line 4 and the Zhongshan Scenic Area are right in front of us. There are actually more options for business and tourism, and we look forward to waiting for you again!
ChinaEmperor
Superior Room (2 beds) (Balcony)
Stayed in Mar 2024
Family
2 review
Very Good
Posted on Apr 12, 2024
Comfortable setting and convenient location.
Petrus
Superior Room (Double bed) (Balcony)
Stayed in Nov 2023
Business travellers
10 review
Very Good
Posted on Nov 24, 2023
Very pleasant stay. Good breakfast. Clean and in nice quiet location
Response from Property: Thank you for your comments, Xiaonuo will pay attention to all aspects of the details in the future, and constantly strive to improve themselves, looking forward to your next visit can see our progress oh!
Hagan
Executive Suite
Stayed in Jan 2023
Family
23 review
Posted on Jan 28, 2023
Terrible experience!! Doesn’t meet the standard of 5 stars! It’s just terrible! My daughter had an egg with dead chicken! I do not encourage anyone to stay here until they improve their quality of service and our customer service first 可怕的经历！ 不符合5星标准！ 太可怕了！ 我的女儿吃了一个带死鸡的鸡蛋！ 在他们首先提高服务质量和我们的客户服务之前，我不鼓励任何人留在这里
Response from Property: Dear guest, thank you very much for your evaluation of our hotel, I think this is a beautiful misunderstanding. What you are eating is our Nanjing special delicacy "Live Beads", which has the functions of beauty, health care and blood enrichment. Of course, your valuable opinion is very important to us, we will increase the introduction of special food to facilitate everyone's understanding. Thank you for your opinion and look forward to seeing you again! Dear guests, thank you very much for your comments on our hotel. I think this is a beautiful misunderstanding. What you eat is our Nanjing specialty food "live beads", which has the effects of beauty, health and blood. Of course, your Valuable comments are very important to us. We will increase the introduction of special foods for your understanding. Thank you for your comments and look forward to coming again!
chan valencia
Superior Room (Double bed) (Balcony)
Stayed in May 2024
Couples
3 review
Outstanding
Posted on May 3, 2024
Spacious, clean, friendly staff
Amby
Standard Room
Stayed in Jun 2023
Business travellers
18 review
Very Good
Posted on Jun 29, 2023
This property is in the commercial district close to lot of companies and Sunning hq , it was great during the holidays as it served as quite empty district ,, the pool is great usually crowded with kids learning how to swim , breakfast is good with multiple options , the staff is great 👍
Response from Property: Dear guest, thank you very much for your evaluation of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
小黄88
Superior Room (Double bed) (Balcony)
Stayed in Aug 2023
Business travellers
5 review
Very Good
Posted on Aug 17, 2023
Check in was slow, not much view, but great otherwise !
Response from Property: Thank you for your comments, Xiaonuo will pay attention to all aspects of the details in the future, and constantly strive to improve themselves, looking forward to your next visit can see our progress oh!
Guest User
Standard Room
Stayed in Feb 2023
Business travellers
1 review
Very Good
Posted on Feb 22, 2023
Hotel restaurant better then last year but still not normal for 5 star international hotel. Customer travel will excpet to order food at hotel restaurant.
Chu
Executive Suite
Stayed in Feb 2023
Family
2 review
Great
Posted on Feb 12, 2023
The staff were friendly and did their best to accommodate family of 4 during our trip. The pool was nice and the lobby restaurant staff were very helpful seating us during a busy weekend dinner rush
Anonymous User
Standard Room
Stayed in Feb 2023
Family
3 review
Outstanding
Posted on Mar 7, 2023
The hotel is set in lovely grounds . Our kingsize room was big with seating area and lovely views . We booked a quiet zone room which it was and wasnt disturbed by a thing. Jori was friendly and helpful and facilities within the hotel were good.Breakfast was also good in the morning.
Overall we had a lovely stay and will definitely visit again.
Dr. Ghulam Rasool
Standard Room
Stayed in Aug 2022
Business travellers
11 review
Outstanding
Posted on Aug 5, 2022
A very peaceful and mesmerizing view from window. Very neat and clean rooms with all facilities of daily life.
6/8
Response from Property: Dear guests, thank you very much for your comments on our hotel. We will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. Look forward to coming again. Have a nice trip!
Tiffany Denise
Superior Room (Double bed) (Balcony)
Stayed in Jun 2022
Other
9 review
Outstanding
Posted on Jul 5, 2022
I moved out of my apartment and and stayed here for5 days and felt like home. The room was well appointed to and was always clean. Would definitely stay here again.
Response from Property: Dear guests, thank you very much for your evaluation of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. Look forward to coming again. Have a nice trip!
Torrielli
Standard Room
Stayed in Jun 2022
Business travellers
7 review
Posted on Aug 1, 2022
This is a 5 star hotel, have restaurant but no food available, umbeliveable, not suppose to be 5 star hotel, really a joke, i book a international hotel with services like restaurant but at the end nothing. People at restaurant (really do not know what they are doing) even not speak english but want to comunicate with phone......5 star hotel. Take out the stars.
Response from Property: Thank you for taking the time to send us a review. We’re very sorry for your experience at Novotel Nanjing East Suning wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with .Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our hotel.
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