ibis Styles Nantes Centre Gare

Family room was great with two separate rooms

I was in Nantes for the Rugby World Cup game between Japan and Argentina The location is good, the welcome from the staff was good and the breakfast was cafeteria style. When I arrived I was told that I had booked two rooms which I certainly had not and this is still in dispute with Trip! I had an early flight the next morning and booked a morning call at 3am and a taxi for 4am. I never received the 3am morning call but did wake up early to discover that one of my flights had been cancelled so I went down to Reception to cancel my taxi as my airline had re-booked me on a later flight. I reached reception at around 3:30 to find in unattended. I eventually found a cleaner from Emliss Propriorty Service who spoke very basic English and I speak no French. After trying to explain that I wanted to cancel my taxi he got on the phone and spoke to someone else but as I speak no French I was unable to understand what was going on. So a frustrating stay for an international event

Good breakfast, excellent and friendly service and perfect location for sightseeing in Nantes!

Double charge for room booking on 14 Sept 2025 I booked 4 rooms for a group of 7 persons from 13-15 Sept 2025. The payment term was paying upon check-in, which is what we did. Each room was paid separately by the respective guests. My room was paid using my wife’s credit card, although the booking was done using my credit card. However, upon receiving our credit card statements, I found that my wife’s card was charged for the room on 13 Sept, which is correct. But my card was also charged for the same amount on 14 Sept. Therefore there is a double charge which I believe is due to the fact that my card was used to make the overall booking for 4 rooms. Please reimburse me the amount of 181.71 euros for the transaction charged on 14 Sept. As a reminder, we checked in 13 Sept and checked out 15 Sept. GOH WOOI LEE