Home2 Suites by Hilton Nantong Mixc Mall

The warm and welcoming service made our stay incredibly comfortable. The room's smart controls were excellent, especially the thoughtfully designed nightlights. The location is super convenient, with a mall and subway station right nearby.

1. The bathroom was very dirty. I cleaned it, only to find out later it was due to a clogged drain overflowing with sewage. 2. Halfway through showering, an elderly person in our group discovered the bathroom drain was severely clogged and overflowing. The staff on duty that first night said no one could fix it today and there were no other rooms available, telling us to just make do and that someone would handle it the next day when they came in. The next day, after I urged them, a woman came to look. After inspecting it, she very arrogantly told me the drain wasn't clogged. I asked her to leave, and within two minutes, water overflowed everywhere. When I communicated with them again, I was told they couldn't repair it. They finally provided another room for showering around noon. I don't understand why service staff can be so arrogant and rude. When issues arise, all they say is that they can't deal with it, can't switch rooms, and maintenance can't fix it. So, I just had to pay and endure the situation, which also wasted my time. As a hotel guest, I don't think there's anything wrong with me approaching them when something like this happens.

I booked a room with an extra bed policy, but when I asked the front desk, they said it was a sofa bed, and it couldn't even be pulled out. I also asked for an extra blanket, but they didn't have one. For breakfast in the morning, no one refilled the food, so there was nothing left to eat. When I checked out, I asked the front desk about getting a special invoice, and they told me to get it from the platform, but now the platform can't issue it either.