Palazzo Bevilacqua Napoli B&B

We booked this place for 1 night with ******* and requested one double bed and one single bed. We paid for a triple deluxe room. At check in they asked for an extra 15€ even though we paid for 1 double and 1 single bed. We didn't agree and they said we need to contact ******* ourselves. We showed them the confirmation and they don't read English or speak English! And demanded we pay the extra 15€. We already stayed 4 nights at another airbnb in Naples and it was fantastic but this was our worse experience in Naples. ******* wasn't helpful and this placed basically demanded extra money. This hotel is located at a not so good area and there's renovations happening and it's not easy to find! The balcony is broken and the door opening to the balcony is still usable - very unsafe for those with kids!! It's super noisy in the morning when the kitchen door opens and closes! Upon check out, we asked if we can keep our luggages with them for 3hrs and they refused to help us because my friend was honest and gave them a one star. She was being honest with our experience and these people took it personally! They told us if we their help why we write a bad review!?? Storing luggage is a basic service but this place will put you luggages in the toilette anyway. There is no place to store luggages! They told us to delete the review they will let us store our luggages! We said NO and found a luggage storage place name Patrizia! We met so many nice Italians in Naples but these people are NOT nice to deal with! I do not recommend this place at all - it's cheap but the mattresses are not good quality and towels are also bad quality and looks used for 10 years already! Together with *******'s lack of accountability and this horrible customer service, thank god we only stay one night!!! The manager at this place is very awful people and replied to my friend about our honest review and told us we are childish and that we should not travel at all. I am glad everyone can see their reply it shows they have NO class!!!!! Please read their comment to our review on Google review and decide if you want to deal with such mean people! Naples has so many nice places no need to go to this cheap and awful place just to save a few dollars you might get the worse service if things don't go right if your booking!

I can’t express enough here how well Luigi and Palita exemplify the word ‘Hospitality’. The central location is a buzz of activity. Luigi’s B&B is newly renovated and appointed very comfortably-We loved the room (really loved the bed!) and especially the breakfast and traveler chatter. Luigi was helpful to us beyond any reasonable expectation in assisting several private obligations. THANK YOU. My hope and wish is that Luigi and his family visit us in Boston sometime soon so we can attempt to return the generosity.

Great location, very comfortable room, Luigi very helpful from the first moment we arrived in Napoli to the end.Very good communication with him with ideas where to eat ,where to go, how to go, about everything!! Thank you Luigi!!

Palazzo Bevilacqua Napoli was the perfect place to stay in Naples! The owner was very friendly and accommodating. He communicated with us via text before our arrival, gave us recommendations for places to eat (and even made a reservation at a fantastic authentic pizza place with a second story terrace), and let us drop off our bags early while we explored the city. I stayed with my friend for one night, and we had a room with one queen bed, which was clean and very roomy. The room had a large, modern door out to a balcony, which was soundproof to street noise. The AC unit was new and worked great, and the bathroom was modern and spacious. The reception area has a sitting room and a balcony, plus a fridge stocked with waters, sodas, and wine (which cost a small amount and was perfect to sit on our balcony at the end of the day). There was a free breakfast in the morning. It looked like the entire place had 6 rooms. It was very quiet, we couldn't hear any other people in the hotel. The location was perfect if you plan to explore Naples on foot! The famous L'Antica Pizzeria da Michele in across the street, and there are lots of other restaurants and cafes in the area. You never know what you're gonna get when you book lodging from afar, but we felt very lucky to stay at Palazzo Bevilacqua while in Naples!