The Staff - Serena and Antonella (sorry if I spelled their names incorrectly) - were super helpful and sweet. The room was pretty basic, but clean. Some areas of the room should be repainted. The one thing that I was unaware of was that you had to use a small elevator to get up to the hotel (which is more like a B&B or upscale hostel), where only one person can bring up the luggage AND you need to pay 0.50 Euros for each ride. The bed was uncomfortable and the room needs another set of pillows,so that each person has two pillows. This property was good for one night and for the price, but unfortunately, I will not go back to this property the next time I am in Napoli.