I love everything about this hotel! I had trouble finding it because it is situated in part of an old palazzo. I called and Renata came with a big smile to greet me! My room and bathroom were spotless, and I loved the antique decor. I had a corner room with tall ceiling and shutter and 2 little balconies overlooking the pedestrian street that featured many stores and eateries. Street sounds were never an issue for me at night. I am an older woman traveling solo and I felt very safe here. I originally booked for 3 nights but needed another night due to difficulty reserving a room at my next stop, Ischia. Sandro, Renata, and Chiara happily and efficiently assisted me in resolving both matters. The 3 made sure of every detail for my next destination and had it all confirmed. I cannot say enough about the staff, and how they care about your needs while staying here. The hotel is unique and charming, and the location is great! It’s an easy walk to the seafront, Via Toledo, the Galleria, and Piazza Plebiscito.