The hotel offers a shuttle service to Narita Airport, with two buses an hour during peak times and one per hour at other times. The journey takes 15-20 minutes. The hotel itself is quite large and a bit old, and the cleanliness is just so-so. It seems they do a rather hasty job of cleaning, likely because most guests are just transiting and staying for one night, leading to a high turnover rate which makes thorough cleaning difficult. For food, your options are either the convenience store in the lobby or the hotel's own restaurant; there are no other choices. I heard there's also a free shuttle to Aeon Mall and JR Narita Station, where there might be more dining options. However, the downside is you'd have to wait for the shuttle both ways.
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