Nassau Beach All Inclusive

Beautiful resort, with amazing food and drinks, the rooms were beautiful and clean with beautiful beach front views, walking distance to alot of places, and all staff was super friendly, everything was all inclusive and the night life was great if you want to hear music and dance.

Not had good time at resort. Taught we would be enjoying and relaxing but seems to like paid for getting irritated. No proper customer service . No resolution for problems we encountered during our vacation

Scheduled our anniversary trip for April 2020, it of course got cancelled, they said they wouldn't refund our money but could reschedule so we planned that trip for 2021 then that got cancelled. At that point I requested a refund and on was told we would have it in 8-12 weeks... we are now at 36 weeks, No refund and NO one will even contact me back.

We had a trip planned for July. Like everybody else we found out in February that the hotel was closing. We were promised a refund. Here I am 6 months later and still nothing. I filed a dispute with my credit card company and after Melia insisted and promised I would receive my refund I cancelled the dispute in good faith. I was wrong to do that. I have about 40 emails from Melia and I spoke to someone on the phone about 5 times and was assured by them over the phone not to worry. Now, as per credit card company, I can not open another dispute for the charge. Melia has told me to file a dispute and get my money that way. I am stuck and out $3300. Melia is a billion dollar company and they can not refund me my money for a vacation I never received. I didn’t go and say I had a bad time and want my money back… I didn’t go… Melia cancelled. This is criminal. I have no idea how this can happen.

I was emailed in January and told that the hotel would be closed for refurbishment over the dates of my booking (June 2021) I have emailed and called more than 50 times since January and have still not received my refund. They are holding over £1,000 of my money. The date of my original reservation has now passed and I have still received nothing. Every now and again I receive a stock email saying they are 'processing' my refund. I know for a fact that you can process a refund in a day. The money they are holding does not belong to them so in my opinion this is criminal behaviour, very shocking from an internationally recognised brand. They also make it almost impossible to lodge a formal complaint. If they can afford to do a renovation they can afford to pay us what belongs to us. Will never be booking with Melia again and will advise others to steer well clear. I have now contacted the international consumer centre to begin legal action.

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