NYX Herzliya

Over all it’s good place to stay if you are on business trip , nice hotel affordable price The only comment , very small bad (single) And on the web thy wrote that the price is including the tax , and it’s not correct Thy charge me extra 17%

We had a very bad experience in a hotel NYX in Israel. I would like to leave a post in face book in Hebrew and short. To be carful to other to use this hotel! Dear Ms. Dachis,   I booked two Deluxe rooms at NYX Herzliya, for my family of four (my husband, myself, and our two daughters), with breakfast, for the period August 17–24, 2025. We come to Israel every year, as my husband’s family lives in Herzliya, and we chose this property specifically for its advertised amenities and its proximity to our relatives, expecting a straightforward and comfortable week together. Instead, what we endured was repeated humiliation, undisclosed restrictions, and basic service failures that no paying guest should ever face. I travel frequently as a physician and have stayed in hotels around the world, but I have never encountered such disregard for honesty, service, or human dignity. Based on the way we were treated, we would never want to return to this property again.   Key issues (with exhibits): Reservation not honored / daily breakfast denial. We booked 2 rooms with breakfast for 4 (Exh. 1). At check-in we were told it showed 1 per room and we paid to correct it (Exh. 2). Despite that, the system was never updated; each morning we were told only 2 were on the reservation and pressured to pay again before being admitted. Undisclosed pool restriction (18+).A central reason we chose NYX was pool access for our daughters. Neither your site nor Agoda’s page disclosed an 18+ restriction; we learned this only at check-in (Exh. 7a, 7b). Room uninhabitable for two nights.No electricity—no lights or AC—for two nights; no fan or alternative offered. Your reception later acknowledged the outage in writing (Exh. 3). Poor housekeeping. Housekeeping left a note that none were available and to call reception; calls went unanswered and towels did not arrive (Exh. 4). Rubbish and bottles left in the bathroom/shower; areas not cleaned during the stay (Exh. 5). Arranged guests then refused and humiliated. On Aug 22 Ofer spoke with Tomer to arrange breakfast on Aug 23 for his parents and their home attendant; Tomer noted it and charged for three additional people (Exh. 6). On Aug 23, at the restaurant entrance, staff member Kais (קייס) raised his voice and shouted at my husband, refused us entry in front of his elderly, wheelchair-bound father and mother, and even misdirected my father-in-law when he asked for a bathroom. I left with our children while my husband escorted his parents. Your own billing confirms the denial.We were charged on Aug 22 for dining on Aug 23, the very morning we were refused; only at checkout on Aug 24 was the charge voided (Exh. 6). No apology or service recovery. Even a one-hour late checkout request was met with rudeness; no apology was offered at any point!

Quite a nice hotel. Reasonably basic but comfortable. Not the cleanest place I have stayed - lots of marks and grime on surfaces. And I stayed for 5 nights and my sheets were not changed once. The breakfast is really good and the bed comfortable. The ‘rooftop bar’ is deserted and I never saw the bar open. It did not look like it had been used for some time. Convenient location. Mixed bag in terms of staff - some friendly but, for the most part, very quiet and not engaging.

The laundry was in the carpark and bed sheets and towels were drying up against dirty walls and amid cars and exhaust fumes. I didn’t want to get into my bed that night or use the towels after my shower.

Room was comfortable. Bed was comfortable Could have used the spa and pool but we didn’t have time

They saw that we are religious so they speak with us in very bad way. They gave us to wait three hours for the key and in the end they didn’t give us and when we asked them why you don’t give us they said we gonna do what we want And when we said we want to cancel they said no ! and if you’re gonna continue to speak, we’re gonna call the police. My daughter start to cry because it’s very scary and she never heard her speak like that . !!!!!low level.