Hotel-Restaurant Bergmühle

We booked five rooms for our family of ten, including an infant and two teenagers. The hotel, situated in a quaint little village only 15 minutes from Bayreuth and 20 minutes from Bamberg, was beautifully furnished with baroque furniture. However, our experience was marred by the unfriendly and rude hosts who were clearly displeased with our group. From the moment we arrived, we felt unwelcome. The hosts were petty, inflexible, and far from warm. For instance, they were not happy that three of us checked in after 9 PM. Despite being well-traveled, we have never encountered such rude treatment from hosts. Although we were their only guests, they seemed utterly overwhelmed by our presence. We were accused of breaking a circuit and causing an electricity outage, and of being dishonest about it, which was bewildering. We were rudely told about the rules, prohibited from showing up 15 minutes early for breakfast, and not allowed to sit in the common area without ordering drinks. One reason we chose this hotel was the supposed availability of a nice restaurant on-site. However, upon arrival, we were informed that the restaurant would not open for us because the hosts, being only two people, could not cook for such a large group. Ultimately, we just wanted to leave after being yelled at several times for minor infractions, such as showing up too early for breakfast, not locking the door immediately after stepping through, asking for extra fruit at breakfast, or requesting anything extra. We regretfully cannot recommend this hotel. Despite its charming bed and breakfast style, the hosts made our stay unpleasant, and we will not be returning

The quaint hotel with a few rooms is next to a brook overlooking a large meadow. The rooms are small and the appliances dated. It's meer minutes to the small town center with a couple of restaurants and 15-30 minutes to the cities of Bayreuth and Bamberg. The breakfast for an extra 7 Euros is very good and traditional. While all of this was acceptable, the hosts were unfortunately not, mirroring similar prior reviews. They were extremely unaccommodating, inflexible, rude, accusatory, and petty. From the day we checked in, they were unhappy with us. From accusing us of tripping their main breaker and lying about it to being incredibly rude for coming to breakfast too early. We were the only guests the entire time. When we sat in the empty dining area (closed to others), the only area that one could sit outside of the very small hotel rooms, we were forced to order drinks or leave the empty, dimly lit area to go to our room. Our entire family is very well-traveled, both for business and pleasure, and none of us have ever experienced a treatment like this before. We will not be coming back and can't recommend it to others.