Bourbon Orleans Hotel

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 I vigorously DO NOT RECOMMEND this "grand/ historic/ top-rated boutique hotel".!!! Upon my arrival to Bourbon Orleans Hotel, unfortunately, I encountered quite a few substandard events. To start off, the hotels' valet apprentices were NOT competent nor qualified, said information discussed at departure by ALL management. Unlawfully, my prescriptions were stolen, and this unfortunate event was agonizingly overlooked by Bourbon Orleans Hotel along with the valet service that was used. As a result of this fiasco, I spent my vacation in bed and in pain by virtue of/ thanks to this adversity. So, because of this unpredictable outcome, I requested a FULL refund from valet management, which was resolved. In addition to the prior instance, another one came about when returning home and reviewing my credit card transactions. I noticed that Bourbon Orleans Hotel charged my account. This charge was of concern to me because my balcony, loft suite was already prepaid for MONTHS IN ADVANCE through Trip.com.!!! So, management investigated this issue and assured a refund. However, they never disclosed any additional information with me in relation to this SUBSTANTIAL amount. Now, 2 weeks later I'm STILL waiting on my refund and can't seem to get management on the phone to discuss this casualty.!!! All in all, I DO NOT RECOMMEND this "supposedly" 4/5 star rated, elegant, grand, historic hotel that is named one of New Orleans Top Hotels.! Bourbon Orleans Hotel mislead me as well as fabricated information to try and cover up their erroneousness/ blunder. Honestly, if they don't want to use a third-party website to conduct business with and then TRY to charge their guests anyways, then they need to cancel their services with them. Simple as that.!!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Definitely in the heart of the action, right between party central bourbon street and quaint Royal Street!! Such a charming building, with an awesome cocktail bar, and war and welcoming staff!! Definitely recommend!!

Fantastic location and amenities. Only disappointed with room cleaning staff. Never replaced water coffee or bathroom soap without being asked

Thank you, Bourbon Orleans, for your kindness and making my trip to New Orleans special. The staff were all sweet and helpful, and very responsive when asking for help. Will book here on my next trip to the Big Easy!

Staff very nice. Especially Patrice and the male Barista staff. They help me choose the right flavor drink and their conversation was warm and inviting.

Staff was fantastic, what I didn’t like was the distance our room was from the elevator. We were way around in the other side of the courtyard which was difficult for me as I have had Two hip replacements and have a bad back.

Lovely old style hotel. Friendly and helpful staff. Close to centre of French Quarter. Not noisy. A great experience.

We love this property and staff and have stayed several times. The only issue this last trip was the uncomfortable bed. Our backs were hurting so bad that we were unable to get much sleep. This was surprising as it has never happened before. Other than that, awesome place and close to everything we care to see and do in NO. The bar for Bloody Mary’s is a must!

Beautiful older hotel in prime location. Valet parking was a breeze. Live music in the bar area was fun. Price was right as well.