Hilton Garden Inn Queens/JFK

Good and clean.. Fast check in and check out.. Air port shuttle and drop off available

Staff were very pleasant. Restaurant options limited but good. Full bar. Felt a little downscale but fine for just one night of convenient location.

We made a reservation for our family of 3 to stay at the Hilton Garden Inn Queens/JFK Airport for one night on December 31, 2023. While the shuttle service from/to the airport was convenient, and the front desk staff was friendly, we give it one star for the appalling state of the room we were given, especially considering we were charged $333.60 for this 1-night stay at a place that should not be charging more than $60 as the conditions of the room were comparable to a rundown roadside motel. We understand that it was high-season in NYC, and that possibly all other rooms were occupied, but the room we got was truly horrific. The sink was cracked, there was only a half roll of toilet paper available, the beds were old, creaky and extremely uncomfortable, the carpet was filthy with stains everywhere, the furniture was old and also stained, the desk had writing all over the surface, and there was so much dust (or mold?) in the air ducts that it was very hard to breathe. We've stayed at Hilton properties all over the U.S. and have always enjoyed their clean and comfortable rooms, but this was not at all our experience during this stay. We can confidently say we will never stay at this hotel ever again; we would truly have been better off sleeping on the floor at the airport terminal.

What I liked about the property was the staff was very friendly and accommodating. I liked that there was a microwave and refrigerator in the room. What I didnt like was it was not enough towels in the room. It should have been at least 2 towels and wash clothes per night. Not only did ice machine run out of ice, the ice was dirty with black specks on it. The air filter in the heating system needed to be changed.

Spacious room and really nice toiletries.. lobby is really nice and i got to hotel early and was checked in nice and early.

I booked this hotel because it had shuttle service from JFK. Beware, the service ends at 9:30 p.m. I arrived at 10:00 p.m. and called the hotel to find this out.