Four Points by Sheraton Manhattan Midtown West

A bit of hiccup when we wanted to check in. It seems hotel has no record from Trip.com. so wanted us to pay so as to be able to check in. Then asked me to slot in credit card into machine without explaining to me what it is for and how much will be deducted. Only after my repeated asking did the front desk manager reply that the full stay amount charges will be deducted. However I have already paid Trip.com, so I did not want to sign on the machine. However it seems like the amount is still deducted? I'm still waiting for that amount and USD75 of the deposit to be reversed (according to the bank). Close to Vessel, the other places are still walkable.

Our room was noisy because it looked out onto 10th Avenue. There were tons of sirens because of the police station nearby. There were problems with the thermostat in our room; you could not change the temperature. The room fan was so loud that we couldn’t run it to drown out the street noise at night. Even with earplugs and a white noise machine on, we had trouble sleeping. The room lights were all connected and complicated to operate. We had to choose between having too much light or not enough light in the room. We once woke up in the middle of the night to find all the room lights turned on, although we hadn’t touched the light switches. It was as though the thermostat and room lights had been preprogrammed, so it was hard to get comfortable. There was no place to put a bar of soap or bottle of shampoo in the shower because whoever designed it thought that we all would want to use the hotel shower gel and shampoo. (Some of us are allergic to that stuff.) Maybe the worst thing of all was the sliding barn door to the bathroom. Barn doors give no one any privacy, and they are awkward and cumbersome. The staff was nice and the location was convenient, but we will not stay here again. I would say the building was cheaply constructed, and it shows. It was definitely not worth the high price we paid.