Guest User
December 23, 2023
This was one of the worst hotel experiences we have ever had. We asked for a quiet room on a high floor twice before arriving. When we checked in, they only had a room on the 3rd floor. We paid for a deluxe King at about $600 per night. Like several Soho hotels, Sixty Soho has a nightclub 5 nights a week in their lobby and bar. We were assured we would not hear the nightclub noise. At 12:30am I finally called to complain. The manager said he would turn down the music. It got louder. Then they called our room at 1:00am asking if we wanted ear plugs. It went on past 2:00am. I had a 6:00am wake up for a meeting and had zero sleep. The next morning I was told by the manager we would be reimbursed for the night. When we checked out, she was nowhere to be found and they said they would get back to me which they never did. The room is nicely decorated and it ends there. The toilet paper is too thin to use, the towel are also thin and scratchy, the pillows are lumpy and horrible and the bed is hard and uncomfortable. Everything fixture is cheap. There is no light in the bathrooms. The front desk staff could care less about you as a guest. I learned they are closing in a few weeks for 6 months so it makes sense they are not invested. I am not sure why they are closing for 6 months but do yourself a favor and stay somewhere else. Soho Grand is where I usually stay and they tell you about the nightclub and make sure you are on a higher floor if you are not going to the club. They have an incredible staff. I wanted to try something else and it was a mistake.