The Benjamin Royal Sonesta New York

No frills hotel. Doormen are very helpful, front staff not so much. Explore other options in the area.

Amazing historic building located in Midtown Manhattan. Walkable to Central Park and Times Square. Friendly and helpful staff.

We checked in to our 1-bedroom suite and our 16-month-old daughter discovered dirty, clipped toenails all over the carpet in the main living room left by the previous guest. Obviously the room was never vacuumed between the previous guest’s checkout and our family’s check-in. We had pre-paid for a 5-night stay - paying approximately $630 per night. Despite the fact that our planned 5-night reservation was non-refundable, we checked out the very next morning and moved across town to a clean hotel. When I explained why we were checking out after being at The Benjamin less than 16 hours, the Benjamin representative offered no apologies - instead he just replied “Okay.” I also requested a call from the property manager to discuss the matter. To date, I have yet to receive a courtesy call from management at The Benjamin as requested. It seems quite obvious that room cleanliness and guest satisfaction are not concerns shared by either Benjamin Hotel staff or management. I will never be staying at another Royal Sonesta property in the future and I certainly plan to share my horrible Benjamin Hotel experience with anyone I know traveling to NYC to make sure they choose a different hotel. There are far too many other good hotel choices in NYC to waste your money at this hostel.

Misleading information about the hotel: I chose this hotel over many other for location, Spa, Pool, Parking and restaurant. The only amenity that was actually available is the parking which turned out to not have in and out privileges. They did not charge my car like they said they would. That made the commute home difficult. That was frustrating. The room size was great for my family needs. The bed linens on the sofa bed had to be changed twice due to stains already on the sheets. All of the linens looked worn. There was dust on the shelves, top of the fridge, and top of the cabinets. The wallpaper in the unit was peeling back around the windows. The overall décor looked basic and worn. I expected a lot more for $700 a night.

The rooms were big and comfy. We had a small issue at check-in as they forgot extra bedding for the pull out couch but it was solved quickly

This is a small, old hotel. The facilities, rooms and bathrooms are not clean and in dire need of updating. Would say it’s a 2 star hotel. The staff were friendly, and the location is great, but the overall experience would not have me recommend this place or be back again.

Good location walking distance to many things and easy access to subway rooms cleaned daily doorman was nice

Hotel staff was amazing and fast to tend to every need. Walkable area with easy walk to subway stations & Grand Central Station. Plenty of options to eat near by hotel. We had king suite and was nice & clean only thing is they need to update carpet’s. Elevator fast & will stay here again.