The room was so moisture that bed comforter, quilt feel sticky. The property advertised as 24 hours gym with indoor pool, however, gym is not 24 hours, and indoor pool is unavailable to use.
We booked and paid to *******, so we called *******, and we get approved to checkout for a full refund for the second night, we booked a Hilton hotel nearby immediately. When we at the desk to checkout, the rep gave us difficult saying if we booked directly from them, it is not problem for us checkout and get refund as we are checkout before 10am in the morning. Because we booked from *******, they asked us to deal with *******, however, we told them we did, and get the confirmation that we can checkout, the rep just didn't coordinate, regardless, we just left. We realize that not many guests in this property anyway, maybe that's explained what service gap between reality and what they promised on its advertising.