The Vanderbilt, Auberge Resorts Collection

Fabulous stay. Hotel is stunning. Incredible service, delicious food and beautiful rooms. Drinks in the Dining Room bar were fantastic and we loved our bartender. In the morning, we had one of the best hotel breakfasts I've had in a while. Could not ask for a better hotel experience. I can't wait to stay at The Vanderbilt again.

Stayed here for three nights for a couple get away. Very disappointed after our stay as we had high expectations and were excited to stay in Auberge property. Primarily disappointed in the room and staff service. Our room was advertised as a loft suite …we were on the 3rd floor and the room was more like an attic bedroom than a hotel room suite. It was overall outdated and extremely dark. One small window on lower floor and the top floor w the bedroom had no windows. It had two skylights that the screens did not function so it remained extremely dark. We could not get comfortable in the room due to the enclosed feeling and darkness. The bathroom faucet also malfunctioned and the water was not able to be turned off (not just a drip, a full flow of water at all times). More disappointing than the room was the staff service. We mentioned the skylight not working and faucet issue the day of check in. It took us complaining three times until someone actually checked it out. We were then told the issues could not be fixed and offered nothing else - no room adjustment anything. The water issue was extremely frustrating as there was truly a full stream of water coming out of the faucet at all times. This was noisy and made getting ready in the bathroom very difficult. (And not environmentally friendly to just ignore this issue). I am sure we are not the first guests to complain about this as nobody seemed too concerned and just brushed it off. A hotel of this level should not have these type of issues, especially unresolved over a three day stay. The hotel lobby and grounds were very nice and kept clean. Restaurant staff was very friendly. Rooftop bar was quite disappointing- view primarily of a parking lot. Good location. Overall I would NOT recommend this hotel to others & would not stay here again. We debated between staying at the Vanderbilt or 41 North - I would highly suggest 41 north for anyone looking for an actual luxury hotel w good service.

wonderful Stay from A to Z everybody calls you by your name the hotel is perfectly located beautiful decoration SUPER EXPERIENCE

We had a wonderful time staying at The Vanderbilt! It is such a beautiful hotel, with the most welcoming and friendly staff. I had a few special requests due to traveling with my 9 month old daughter, and they were happy to accommodate them all. We will definitely be returning!

The Vanderbilt is an excellent hotel in a great location. The staff were all very friendly and knowledgeable. The restaurants had delicious food, and the bar had a nice wine and cocktail list. This hotel is 5 stars, and they deserve every one of them.

An amazing group of people made this stay very memorable. A beautiful, clean and delightful room. 100% will recommend and stay again. Highly recommend you take the time to explore all the areas of the hotel. One area is nicer than the other over and over.