Nlebach
April 28, 2025
The first night we stayed in 313. I woke up at 3am covered in spider bites all over my feet. When looking around the room we saw numerous spider webs and nets. It was disgusting. We also saw clumps of dirt on the floor also disgusting. We asked for the sheets to be changed. When I went to take a nap because I was exhausted, I pulled back the sheets and saw a MASSIVE stain on the sheets. It was nasty and horrifying. I was incredibly upset and physically and mentally uncomfortable. I have stayed at many different Auberge properties across the country and have NEVER experienced something like this! It was disturbing. After a lot of back and fourth with hotel staff, we finally were able to change rooms which was much better. The only positive was the manager of housekeeping Cliff was GREAT throughout the whole process.