Anonymous User
January 26, 2024
A family of three stayed here for 5 nights. Everything could have been rated 4-5, but something very unpleasant happened when checking out.
First of all, let’s talk about the location of the hotel. You can reach the seaside by turning two turns and crossing the road. We live on the 17th floor. You can see the sea from the balcony. The viewing angle is very good. You can see the sunrise in the morning and listen to the sound of the waves at night. The whole person is very relaxed.
Secondly, let’s talk about the hotel facilities. The swimming pool on the top floor is okay. At least it’s bigger than the one in the hotel opposite. Don’t hold out any hope for the gym. There’s a broken treadmill, a yoga ball, and some dumbbells. The space is very tight. We didn't book breakfast so can't comment.
Third, let’s talk about the service. It was pretty good a few days ago. The guys at the front desk would greet us when we came in and out. Brother Luan can speak some Chinese, so communication was no problem. Every time we go out, we clean up the room. When we come back, we tidy up the room, make the bed again, and change the towels.
Finally, let’s talk about the unpleasant incident. On the last night, my son had a nosebleed while sleeping. There was some blood on the quilt, but not much. He immediately went to the bathroom to deal with it and continued to sleep. When checking out, the hotel needs to inspect the room before refunding the deposit (vnd500k). They said that we soiled the quilt and would deduct vnd200k. Let's give a discount of vnd100k. The lady at the front desk said with a very disgusted expression that we had to pay the hotel's cleaning fee if we soiled the quilt. I reasoned with her and said, no matter whether we soiled the quilt or not, you should clean the pillows and quilt before the next wave of guests come to check in. What you are implying is that it is not obviously dirty, but It will not be cleaned, just re-paved neatly, waiting for the next guest to check in. This is my fourth trip to Vietnam. In fact, I know very well that the sanitary conditions of Vietnamese hotels are very poor, but I still want to fight against it. The children did not make it dirty intentionally. When we checked in, the head cover of one of the pillows was gray and black. Yes, we didn't find fault, but we were required to pay for the washing. Combined with the disgusting words and expression of the lady at the front desk, we were very angry! I thought at that time, I will go upstairs and wipe you clean before leaving. In the end, my teammates said forget it, it’s only about 30 yuan in RMB, there is no need for us to waste time and make ourselves unhappy for such a small amount of money!
At that time, I promised brother Luan to give a positive review on Ctrip. Unfortunately, due to your handling method and the attitude of the front desk lady, I cannot give a 5-point positive review. Thank you.
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