We decided to stay here because we were going to the Shaw Festival theater. It was our 36th anniversary. I decided to pay for a better/larger room with a Jacuzzi because I thought it would be a nice room. I was wrong!! The room was very dirty. It looked like it was cleaned but not well. There were spots on the sink, "splash" around the sink and dirty run marks on the sink cabinet door. The room was dusty(very dusty) and there stuff under the bed that should have been vacuumed long ago. This tarnished our anniversary stay in Niagara-on-the-Lake. The rest of our trip was good but we would have to think twice about spending the money we did. On that note, the front desk said because we paid through ******* they could not compensate us. I received no response from a manager at the hotel . I emailed pictures and then 2 days later I got an "apology email" saying I could get a discount to return ............ to an unclean room?!? I think not.