Name: Niccolo Changsha
Address: Changsha, China
Rating: 9.5

China

Hong Kong

Chengdu

Changsha

Chongqing

Suzhou

Staying in Murray Hong Kong is the best decision I made. A little birthday get away after business trip in China, yet Murray had been very sweet to surprise me with this delicious cake.
The staffs from front desk to housekeeping are wonderful and i felt very welcome here. Definitely will choose it for next stay in HK.

The front desk at this five-star hotel completely messed us around!

After checking in and getting to our room, I eagerly opened the curtains, only to find there were no pandas 🐼 anywhere in sight. I immediately called to ask where my promised panda view was!

The staff member replied that they would transfer me to the person in charge and asked me to wait. After waiting for a while with no callback, I went directly to the front desk to speak with the staff who had checked me in. They informed me that there were no panda view rooms available. I insisted that I had specifically booked a panda room, and my reservation was confirmed successfully. I argued that if a room is successfully booked, it should be allocated to me, and if there truly were no such rooms, it shouldn't have been available for booking in the first place. My booking confirmation meant a panda room was reserved for me. (I was very upset and firm in my stance). They tried to suggest it might be because I had previously requested three adjacent rooms and smoking rooms, which I quickly clarified I was willing to forgo, but the panda view room was non-negotiable. Still, they kept repeating that there were no rooms!

Then another staff member came over to ask what the problem was, and I repeated my entire story. This staff member, seemingly trying to be helpful, suggested that the elevator lobby windows offered a view of the pandas, and I could go there if I wanted to take photos! Are you kidding me?! The whole point was to see the pandas from *my room* 🐼, and you're telling me to go to the elevator lobby? I vehemently disagreed and, extremely angry, told him that he absolutely had to give me a panda room today (raising my voice significantly). 😡

Eventually, they finally gave me a panda 🐼 room, and without any further wait! (smiley face emoji) What kind of game were they playing? Why couldn't they just assign it to me from the beginning instead of making me jump through hoops and argue? (They had told me twice in between that there really were no rooms).

The facilities were just okay – they seem to have been renovated, but I hope they can improve the bathrooms.

Stayed 1 night (May 3). The big plus is the Hotel location and rooms on 90th floor with nice views. Interior design of the rooms is nice. However, the Service is not at the premium level you would expect. Understandably English might not be a top priority in Changsha, but you would expect a minimum for Check-in communications and Service Staff. There was 1 Lobby Manager who’s very friendly and tried to help. Maintenance of the rooms lacks attention to details, the breakfast area is too small, overcrowded and super noisy for 210CNY/p.p extra. Also, skip the Lobby Bar Music Band or lower volume given the acoustics of the Lobby and the singer trying to hit tones. A plus was the service handling for a forgotten item, was collected and handed over securely, Thanks

Niccolo

Columbus

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