Hôtel du Couvent, a Luxury Collection Hotel, Nice, France

We took a taxi to the hotel, but still needed the hotel shuttle to pick us up from where we were dropped off. It would have been quite a struggle to walk up with luggage. The location is really excellent, very convenient for both the beach and the viewpoint up top. The hotel staff were incredibly friendly. We received welcome drinks and snacks, and our luggage was delivered to our room. The overall style of the room was nice, and the room key card was quite unique. Breakfast wasn't a buffet; it was a set menu. The portions were a bit large, making it hard for one person to finish, but the taste was great. Overall, it was a very good experience.

Nice – a perfect hotel, top-tier. Just stayed at the Radssion Blu in Nice and the Peninsula Hotel in Paris, completely different experiences. This hotel brought me peace and fulfillment. The staff were all very welcoming and polite. I'd give the hotel's scent an 11/10 – it smelled amazing! I even picked up the soap packaging after washing my hands to take a picture, hoping to see what each one smelled like. The toiletries were all sample sizes, convenient to take home, and the air was filled with a herbal fragrance while I slept. The hotel is clean, imbued with a sense of divinity and artistry, beautifully blending 17th-century elements with modern design. There's no TV, but three windows and a balcony are a wonderful feature. The only downside is that the hotel address doesn't match the taxi drop-off point. As a Ctrip Black Diamond member, I contacted customer service, who replied that the hotel told me to get off at the correct address. However, it was an 11-minute walk from my drop-off point to my destination (I had three suitcases). I still don't know if the hotel's response was incorrect or if the customer service representative made a mistake. For those who have booked, please be careful! The correct drop-off address is 2 Rue Centrale. Then call the hotel shuttle to pick you up. Don't book 1 Rue!!! I've been to Nice three times, and this is my first time staying at this hotel. But I think I'll definitely choose this hotel first when I come to Nice for the fourth time. It truly brings happiness.

I highly recommend staying in a suite; the experience is fantastic. We came before Christmas, and the weather was perfect. The service was impeccable from start to finish. Room service was very punctual. The hotel restaurant was quite good, but there's another restaurant around the corner outside the hotel, which was rather average. Also, the room soundproofing was a bit poor, perhaps due to the monastery setting; the soundproofing near the door was a little lacking, so it depends on the neighbors' behavior, but overall it was very quiet! On our last day, the hotel agreed to let us view the rooms and showed us different room types; each suite was unique. Overall, it was great. I've saved it for future stays, haha.

Driving to the hotel in the old town is a bit difficult. The room isn't very big, the decor is minimalist, the facilities are complete, and it has a slightly dated feel, which matches the hotel's name. The hotel service is excellent; they can help you get your business done.

It's almost a perfect hotel spa! Every detail in the spa room is captivating – a must-try! However, the hotel as a whole felt a bit small, with not many usable public areas. The rooms were also a bit of a surprise; the layout and views were vastly different. Initially, we were assigned a poorly lit room with very little natural light, almost making us feel oppressed. But after some discussion, they changed us to a room with a small balcony, although it faced the opposite building with no view. The infrastructure was truly well-designed, with various thoughtful details. But honestly, for the price, it didn't feel worth it; it was one of the most uncomfortable things I've ever paid for recently. The overall service seemed enthusiastic, but you could still feel the discrimination against Asian faces. I felt inexplicably unable to relax; it was actually two uncomfortable days. The most welcoming and friendly service was at check-in, but there was no hotel tour as promised, and at check-out, we waited a long time and were almost completely ignored. The hotel is located in the old town, and even Uber drivers said they couldn't drive in, making it difficult to carry luggage. When leaving, I inquired about using the buggy service (I had a lot of luggage) to get to the nearby La Pierre-Rousse Hotel (the small car should only take three minutes), but they explicitly stated no, only a fixed pick-up and drop-off point. The only assistance they could offer was to call a taxi (but even with my efforts, it would only take a few minutes on foot, so why would I need a taxi?). Having just come from an Aman resort last week, I really felt the service was vastly different. Aman is more expensive, but the service always makes you feel truly worthwhile. This place clearly wasn't.