The hostel was clean and neat, and the room size was quite good.
However, my experience with the night female staff member was very disappointing. She was quite rude and clearly needs to improve her customer service skills. It also seemed like her English was limited, which made communication difficult.
She did not provide any basic information about the hostel. I had to ask everything myself—whether there was a kitchen, gym facilities, room directions, and even which floor my room was on. This was honestly very strange and not what you expect when checking in.
She also did not give any information about nearby attractions or places to visit.
On the positive side, the morning staff member was much more helpful and guided me about buses and trains, which I appreciated.
I would like to request hostel management to pay attention to staff training. Hostels and hotels are important tourist points, and guests spend their hard-earned money to have a comfortable and enjoyable experience. Staff behavior and guidance play a big role in that.
