It's a bit unexpected to make such a review, because the management level of this hotel should be very excellent, but this time I encountered a very unprofessional treatment. My friend and I booked two rooms together. When we arrived at the hotel, my friend (still ordinary) Ctrip member) got the key smoothly, but the store entry information I got was not my own (I am still a Ctrip Black Diamond member and Marriott member), it should be someone else's booking information, and it was only after I raised my doubts that I found out that I made a mistake, and was told that I had to rearrange the room until after 16:00 in the afternoon. When I went to get the key at 16:00, it was not done yet. At this time, I complained to the lobby manager and the solution was resolved.
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