Anonymous User
March 27, 2024
The location is excellent, right in the Cultural Square, opposite the bank, and next to the Cultural Theatre. The room is average. There doesn't seem to be a trash can in the bathroom. The room air conditioner cannot adjust the temperature (it is set to 24 degrees but keeps setting it to 21 degrees or even to 20 degrees at night), as well as the temperature of the central air conditioner. The guest room is on a higher floor so the view is okay. Check-in is quick, usually within 3 minutes. There is no bathtub in the toilet, but there is a refrigerator and minibar in the room. The soundproofing of the room is not good, and the sound of the door opening and closing/turning on the faucet next door is clearly audible. The service attitude is pretty good. The guy Tank who checked in at the front desk, the gentleman at the concierge, and the person who answered the in-room service hotline all have good attitudes and can handle problems in a timely manner. The lobby manager Carry was also very patient in listening, solving problems and giving solutions. It was so hot that we couldn't sleep in the middle of the night, so he moved us to a room with a lower temperature. Then he contacted the engineering department and asked us to lower the room temperature before reluctantly. Spent one night and was satisfied with the handling, which was timely.
Cleanliness: I encountered no cleanliness issues when I checked in.
The swimming pool seems to be cooperating with others. It is quite troublesome to get tickets to go to May Day Square.
You can park for free in the underground parking lot, and there are charging piles, which is very good.
Hope to have a better stay experience next time
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