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Verified reviews
Location7.2
Amenities6.9
Service7.1
Cleanliness7.4
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All reviews(18)
Positive reviews(17)
Reviews with photos/video(2)
Awesome stay(3)
Negative reviews(1)
kaon li
Japanese-Style With Bath, Ocean View
Stayed in Apr 2026
Couple
5 reviews
9.5/10
Amazing
Posted on Jun 3, 2026
we can see the sea while bathing in the small bathtub inside the room . the large public springs are good.
Guest User
Twin with Bath, Mountain View
Stayed in Sep 2024
Solo traveler
131 reviews
6.0/10
Posted on Oct 28, 2024
Need to complaint a staff called 玲 always NO for every request and poor English every staff. Dinner was worthless but breakfast was better. WiFi was weak in some room especially rooms near elevators
eiie
Japanese-Style With Bath, Ocean View
Stayed in Apr 2025
Solo traveler
60 reviews
8.5/10
Very good
Posted on May 16, 2025
It was a very satisfying experience. The hotel is located on a hillside near the sea. Looking out from the lobby, it felt like being in France. The Japanese-style ocean view room I booked was very spacious, and the sunset in the evening was particularly beautiful. I also loved the yukata provided and took many beautiful photos.
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Guest User
Japanese-Western Mixed With Bath, Ocean View
Stayed in Sep 2025
Couple
2 reviews
8.0/10
Very good
Posted on Oct 14, 2025
There were no bath towels in the room.
Otherwise ok👍
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Guest User
Japanese-Style With Bath, Ocean View
Stayed in Feb 2025
Solo traveler
13 reviews
8.0/10
Very good
Posted on Apr 23, 2025
The hotel is right across from the beach, with a great view.
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Guest User
Japanese-Western Room, Suruga Bay View, Upper Floors 6-7
Stayed in Dec 2024
Booked for others
51 reviews
9.0/10
Great
Posted on Feb 7, 2025
Great location with a direct view of the sea!
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Emeishankelisi
Twin with Bath, Mountain View
Stayed in Apr 2024
Solo traveler
98 reviews
7.0/10
Posted on May 24, 2024
It was a good stay at first, but the next day I found a lot of blood stains on the mattress. Although it had been washed, it was in obvious patches. The quilt did not have a quilt cover but was separated by a layer of cloth. The quilt was a very dark brown color. There are also large stains, but I can't tell whether they are blood or something else. In short, I feel disgusted when I see them. The mattress should be thrown away, and the quilt cover should be washed. Isn't it because the staff can't see that such a huge stain and disgusting stains are not washed? I don't know what the Japanese guests thought after seeing this. I believe they were more angry. After all, Japan is famous for its cleanliness.
The surrounding environment of the hotel is beautiful and there are buses outside the door. It’s just that there are no restaurants or convenience stores, so it’s inconvenient.
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Guest User
Standard, Japanese-Style with Bath, Ocean View
Stayed in Nov 2023
Traveling with friends
3 reviews
6.5/10
Posted on Dec 10, 2023
It's inconvenient to go far from Mishima, but I was relieved to see that the interior was nicer than the exterior. The dinner buffet had a lot of sushi, and best of all, the all-you-can-drink alcohol was great.
The room had the feel of a good old Japanese hotel, so as long as you don't expect too much, I don't think you'll be dissatisfied.
The baths were also very clean, and the open-air cypress bath in particular had a luxurious feel.
This time I stayed with a friend, but I'd like to bring my children and relax as a family, so if I have the opportunity, I'd like to stay here again.
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HUANG CHUNGHENG
High Floor Connecting Japanese-Western Mixed With Bath, Ocean View
Stayed in Oct 2023
Family
48 reviews
10/10
Outstanding
Posted on Jan 25, 2024
It happened to be a holiday for Japanese people. It was very crowded but the service was very good.
Nishiizu is a bit difficult to get to without a car, and transportation costs are quite high, so I didn't go, but I did take the round-trip bus. I arrived much earlier than planned, so I was able to visit Koganezaki before checking in. The inn was just as pictures had suggested—a fairytale-like, romantic atmosphere, but with a retro feel that really captured my heart. Inside, it was stylish and modern! You could even describe it as Scandinavian-style. I took countless photos of both the exterior and interior. My room faced the ocean, but it was rainy and cloudy, which was a bit disappointing. Still, having an ocean view from the room was nice. The dolphin pool, the hotel's symbol, was also lovely. I wish I'd come in the summer to see everyone having fun. The food was luxurious, even for an Itoen Hotel, thanks to the seafood fair they were having. The clam chowder was delicious. The baths are alternated between men and women, and both the crystal bath and the cypress bath were excellent! The front desk staff were all very kind, and despite the bad weather, it was a wonderful trip.