Richmond House Lodge

It is a nice comfy place and the host was helpful

The toilet is broken the toilet seat on top of the toilet seat is human feces there the bedding is very dirty The bedroom window is broken. That's a fly everywhere in the corridor going downstairs. I would like action to be taken as soon as possible. And I will like my reform back. What did it advert in the website? And what you see in real life is different. I am not happy and I want my money back. I want compensation back No heater

Dont try this place! Its not even namned Richmond House Lodge on the building, its named Harmony Haven and has old ratings that says its got 8,9 points in Great Review from year 2017 and there is also a FHR rating on 5 but they dont even serve food! You dont get information on wich room you have been given, mine was called Amity Suit ;-) My room was supposed to have a double bed, it was a small 80 cm bed with used sheets. It smells mold in the toilet and its very noisy from outside. It was hard to get in contact with the staff and there was kids screaming and rumbling all night. Only positive thing was that the TV worked.

It was so disgusting. I called the property on the day to let them Know that we are on the way . I was told that he couldn't find my booking . I tried to give him my reservation ref he refused because he said there’s no available room anyway. He told me to contact the hotel. Com to ask my refund and he cut me off. That was so rude. I end up paying expensive for our accommodation in that night because it was too late and most of the hotels are fully book

Couldn't get in after booking. Front door locked. No front desk. Phone unanswered. Hopeless.

Me and my partner booked Richmond B&B as we had tickets to a gig at Rock City. Graham is very welcoming and we had a wonderful stay. We started in the Derbyshire suite and yes it's small but is a B&B and to us we couldn't fault it. Bed was extremely comfortable and for me a big bonus, so we're the pillows. Tea and coffee facilities in the room and a fan both a nice touch. Fish tank in the bathroom was a nice surprise. The only issue with the room and this is not stunning Graham could help, at 6'4 my partner was a bit too tall for the cabin shower but it have me a good giggle, toiletries provide and body lotion also in the bathroom. Communal lounge and garden we didn't use but nice enough. Breakfast was very nice and Graham made sure everyone was enjoying it and had plenty. It's a shame Graham in leaving the world of B&Bs shortly as his place is a hidden gem a stone's their away from Nottingham and he is the reason it's a gem!

Me and the other half were in Nottingham overnight as we had come for a festival. I had spoken with the proprietor Graham days before and he'd kindly allowed us to check in early. He warmly welcomed us and gave us all the information we needed. Our room was finished to a high standard and was clean. We felt very relaxed in our room and would recommend to anyone. We chose not to pre-order breakfast as we did not know whether we would be awake in time. After the lovely smells of food the next morning and an early wake. We instantly regretted our decision. I will stay here again on my next visit to Nottingham

You should avoid this place at all costs. Owners are dishonest to the highest degree. You should be aware that they do not communicate well at all. Trying to get in touch with them is very hard if you have any issues with your booking.